Tech Support Specialist — Customer-Focused & Growth-Driven

BlackStone eIT; Dubai; On-site; AED 146,000 - 221,000; Full time

Job summary

A leading technology firm in Dubai is seeking a detail-oriented Technical Support Specialist to provide exceptional technical assistance to clients. Your role will involve troubleshooting technical issues, managing support tickets, and collaborating with teams to enhance customer satisfaction. The ideal candidate will have a degree in Computer Science and at least 2 years of experience in technical support. This position offers a competitive package including paid time off and performance bonuses.

Benefits

Paid Time Off

UAE Benefits

Performance Bonus

Training & Development

Qualifications

• 2+ years of experience in technical support or a similar role.
• Strong understanding of software applications, operating systems, and hardware devices.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Troubleshoot and resolve software and hardware problems for clients.
• Document all customer interactions, issues, and resolutions.

Skills

Customer-focused mindset

Problem-solving abilities

Verbal communication skills

Analytical abilities

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing systems

Job description

A leading technology firm in Dubai is seeking a detail-oriented Technical Support Specialist to provide exceptional technical assistance to clients. Your role will involve troubleshooting technical issues, managing support tickets, and collaborating with teams to enhance customer satisfaction. The ideal candidate will have a degree in Computer Science and at least 2 years of experience in technical support. This position offers a competitive package including paid time off and performance bonuses.