Team Leader & Sports

Gulf Marketing Group (GMG Group); Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai seeks a candidate for managing daily store operations while implementing company policies to drive sales. Responsibilities include ensuring effective customer service, stock management, and promotional layout implementations. Candidates should be proactive in resolving complaints and maintaining high operational standards. This role provides a dynamic working environment focused on delivering an exceptional customer experience.

Responsibilities

• Manages day-to-day operations of the store to achieve objectives.
• Greets customers and demonstrates product features.
• Resolves customer complaints professionally.
• Implements in-store promotions and seasonal layouts.
• Ensures effective stock replenishment and availability.

Job description

About GMG

Gulf Marketing Group is one of the Middle East’s leading, family-owned companies. Operating across the GCC, Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets, brands, and consumer and B2B services across key sectors such as healthcare and pharmaceuticals, sports and fitness, real estate, education, and technology.

About the Role

The role holder is responsible for managing day-to-day store operations of the store by implementing company policies and procedures, and driving commercial performance of the store for the purpose of achieving store objectives.

Core Responsibilities

• Manages day-to-day operations of the store to ensure store operations objectives are achieved
• Greets customers and describes product features and benefits; demonstrates the use and handling of the product
• Educates clients on brands quality standards and specifications
• Advises customers on product ranges best suited to their needs; Answers customers’ queries to help them make a decision on the purchase
• Resolves customer complaints and responds to comments in a timely and professional manner
• Maintains proper loss prevention standards and ensure compliance with cash handling and theft of products
• Implements in-store promotions for assigned section, by ensuring price changes are carried out effectively as per the brand guidelines
• Implements seasonal and sale layouts in the store to ensure brand specific merchandising standards are consistently delivered across the store
• Ensures all products are price tagged and bar-coded before display
• Ensures correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
• Ensures all stock administration (stock count, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
• Ensures awareness and vigilance at all times of security in the store without any negligence
• Ensures the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all time
• Assists merchandiser and/or store manager in product placement and arrangement
• Maintains a detailed knowledge of the merchandise/ products stocked in the store
• Ensures effective stock replenishment to the store and assure continuous stock availability, ongoing recovery and maintenance in the store

People Management

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement