Team Leader (Russian Speaker) - Front Office - Jumeirah Al Naseem

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality company based in the UAE is seeking a Front Office Team Leader for Jumeirah Al Naseem. The successful candidate will lead a team to ensure seamless guest experiences, leveraging at least 3 years of supervisory experience in a 5-star hotel setting. Responsibilities include managing arrivals and departures, training staff, and maintaining service standards. Competitive tax-free salary and extensive benefits package offered, including company-provided accommodation and healthcare.

Benefits

Company-provided shared accommodation

Comprehensive healthcare

Colleague discounts on food and hotel stays

Qualifications

• Minimum 3 years supervisory experience in a 5-star Hotel front desk.
• Strong leadership skills to motivate the Front Office team.
• Ability to maintain service quality and resolve guest concerns.

Responsibilities

• Lead and motivate the Front Office team for excellent guest service.
• Communicate roles and service expectations at shift start.
• Monitor daily operations and resolve service delays.

Skills

Supervisory experience

Front desk operations

Proficiency in Russian

Education

Secondary Education

Tools

Opera (Front Office Applications)

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Front Office Team Leaderto join Jumeirah Al Naseem. The main duties and responsibilities of this role include:

• Lead and motivate the Front Office team to deliver seamless guest arrivals, departures, and personalized service throughout the stay
• Brief colleagues at the beginning of each shift, ensuring roles, priorities, and service expectations are clearly communicated
• Ensure all guests and visitors are greeted warmly and professionally, setting the tone for exceptional service from the moment of arrival
• Monitor and assist with daily operations, proactively resolving any service delays, guest concerns, or system disruptions to maintain smooth front desk performance
• Maintain accurate records and prepare shift reports to support efficient handovers and informed decision-making
• Conduct regular checks to ensure service quality, adherence to policies, and compliance with hospitality standards across all front desk functions

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3 years supervisory experience in front desk in a 5-star Hotel
• Secondary Education
• Knowledge Opera (Front Office Applications)
• Proficiency in Russian

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company‑provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance‑based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)