Team Leader - Retail & Concession

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading entertainment company in Dubai is seeking a Team Leader – Retail & Concessions to manage daily operations and enhance guest experiences. The ideal candidate will have a minimum of 2 years in a supervisory role, strong sales focus, and experience in managing a multicultural team. This position offers competitive compensation and career development opportunities. Responsibilities include overseeing retail operations, leading the sales team, and ensuring compliance with health and safety standards.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• Minimum of 2 years’ experience in a supervisory role within attractions or theme parks.
• Proven experience managing a multicultural team.
• Strong sales and customer service skills.

Responsibilities

• Oversee daily retail shop operations for seamless guest experience.
• Lead, train, and coach the sales team.
• Support the setup of Retail POS system and manage kiosk operations.

Skills

Sales and customer service skills

Inventory management

Team management

POS systems management

Job description

Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.

Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai’s mesmerizing skyline.

Here’s your chance to step into the role ofTeam Leader – Retail & Concessions – AIN Dubai - Dubai Holding Entertainment.

Job Overview

The Team Leader – Retail & Concessions is responsible for overseeing and optimizing daily retail and concession operations to deliver a seamless guest experience. The role focuses on driving sales performance, ensuring compliance with health and safety standards, and supporting operational excellence, including participation in the Duty Manager Program.

In this position, you’ll take on key responsibilities that include:

• Oversee daily retail shop operations, ensuring accurate product information, pricing, promotions, and merchandising standards.
• Manage retail kiosk(s) to ensure optimal guest experience and smooth operations.
• Support the setup, configuration, and ongoing management of the Retail POS system.
• Assist in developing, updating, and maintaining departmental SOPs, policies, and procedures.
• Lead, train, coach, and monitor the performance of the retail and concessions sales team.
• Ensure full compliance with internal policies and external health, safety, and regulatory standards.
• Build and maintain strong relationships with internal and external stakeholders, staying informed of industry trends and best practices.
• Participate in the Duty Manager Program and deputize for the Manager – Retail & Concessions when required.
• Assist in budget preparation, cost control, and monitoring of departmental financial performance.
• Design and deliver effective sales training and development programs.
• Carry out any other duties reasonably requested by the Management Team.

About you

The preferred candidate for this role should possess the following experience and credentials:

• Minimum of 2 years’ experience in a supervisory role within leading attractions or theme parks.
• Proven experience managing a multicultural team.
• Strong sales and customer service skills.
• Inventory management and stock control experience.
• Experience in retail store openings and POS systems preferred.

About the Benefits

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination‑free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!