Team Leader, Palace Lounge - Luxury UAE Resort

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort in the United Arab Emirates is seeking a Team Leader for the Palace Lounge to supervise daily operations and ensure an exceptional guest experience. The ideal candidate should have experience in a luxury 5-star environment, be fluent in English, and have strong technical capabilities. The role involves conducting briefings, preparing reports, and addressing guest inquiries professionally. A competitive tax-free salary and various benefits are provided, including shared accommodation and healthcare.

Benefits

Colleague discounts on food and beverage

Comprehensive healthcare and life insurance

Paid annual leave and flight

Performance-based incentives

Qualifications

• Experience in a similar position within a luxury 5-star environment.
• Fluency in an additional language, particularly Russian, is an advantage.
• Passion for delivering exceptional guest experiences within a multicultural team.

Responsibilities

• Supervise daily operations of the Palace Lounge for exceptional guest experience.
• Conduct pre-shift briefings and align the team with priorities.
• Prepare reports and maintain records to uphold service excellence.

Skills

Fluent in English

Technical proficiency in Microsoft Office

Empathy in managing guest feedback

Knowledge of Opera Cloud systems

Job description

A luxury resort in the United Arab Emirates is seeking a Team Leader for the Palace Lounge to supervise daily operations and ensure an exceptional guest experience. The ideal candidate should have experience in a luxury 5-star environment, be fluent in English, and have strong technical capabilities. The role involves conducting briefings, preparing reports, and addressing guest inquiries professionally. A competitive tax-free salary and various benefits are provided, including shared accommodation and healthcare.