Team Leader- Concierge

Hyatt Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a Team Leader for the Concierge team to enhance guest service delivery. The role includes overseeing daily operations, mentoring staff, and ensuring a seamless guest experience. Candidates should have a diploma in hospitality and proficiency in Microsoft Suite, with experience in guest services preferred. Fluency in Russian, Arabic, or German is advantageous.

Qualifications

• Minimum of a Diploma in Hospitality / Tourism Management or relevant field.
• Good working knowledge of systems like Opera.
• Excellent proficiency in Microsoft Suite.

Responsibilities

• Oversee daily concierge operations.
• Mentor team members and ensure alignment with brand standards.
• Anticipate and respond to guest needs and requests.

Skills

Guest service

Communication skills

Time-management

Organizational skills

Problem-solving

Education

Diploma in Hospitality / Tourism Management

Tools

Opera

Microsoft Suite

Job description

Team Leader- Concierge

Andaz Andaz Dubai The Palm AE - DubaiGuest ServicesHourly / Entry Level EmployeeFull-timeReq ID : DUB006512Worldwide

Summary

Team Leader- concierge team to deliver exceptional guest service, aligning department operations with brand standards and the overall guest experience. Oversee daily concierge operations, mentor team members, anticipate and respond to guest needs, ensure timely and accurate execution of guest requests, and partner with other departments to maintain seamless service.

Language -Russian / Arabic / German speaker preferred

Qualifications

• Minimum of a Diploma in Hospitality / Tourism Management or relevant field.
• Good working knowledge of systems : (Opera,). Excellent proficiency in Microsoft Suite.
• Strong verbal & written communication skills.
• Excellent time-management and organizational skills.
• Excellent problem-solving skills.
• Well-groomed, professional appearance.