System Technical Support Engineer

Freedom Finance MENAT; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A growing financial services group in Abu Dhabi is seeking a skilled System-Technical Support Engineer to ensure smooth IT operations. This role involves managing user requests, troubleshooting hardware and software issues, and providing dedicated support to VIP employees. Candidates should have strong skills in systems administration and a solid understanding of user account management. Join a dynamic team with strong executive exposure and opportunities to expand within a developing regional network.

Benefits

Dynamic work culture

Strong executive exposure

Opportunities for professional growth

Qualifications

• Strong skills in troubleshooting Windows 10/11 and macOS systems.
• Proficiency in user account management and security policies.
• Ability to work with system logs and event management tools.

Responsibilities

• Manage user requests through multiple platforms effectively.
• Resolve incidents and perform diagnostics on hardware/software issues.
• Maintain documentation and provide support to VIP employees.

Skills

Administration and troubleshooting of Windows

User account management

Experience with system logs

Job description

Freedom Broker Global Markets is a subsidiary of Freedom Holding Corp. (FRHC), a NASDAQ-listed diversified financial services group.

The company operates under a financial services permission granted by the Financial Services Regulatory Authority (FSRA) of Abu Dhabi Global Market (ADGM), specialising in brokerage and investment services.

About the Role

We are seeking a skilled and proactive System-Technical Support Engineer to join our Abu Dhabi office. This role is critical in ensuring smooth IT operations and providing high-quality support to users across various platforms and devices.

Key Responsibilities

• Receive and manage user requests via ServiceDesk, email, IP phone, or in-person.
• Perform initial diagnostics, resolve incidents, fulfill service requests, and provide consultations.
• Troubleshoot hardware and software issues within the scope of system-technical support.
• Handle office IT equipment issues; prepare faulty hardware for service center transfer and verify functionality upon return.
• Collaborate with other IT departments and elevate tasks when necessary.
• Maintain technical documentation and user instructions in the corporate IT knowledge base.
• Provide dedicated support to VIP employees.

Technology Stack

• Operating Systems: Windows 10/11, macOS
• Mobile Platforms: Android, iOS

Professional Competence Requirements

• Administration and troubleshooting of Windows and macOS at a system administrator level.
• Understanding of user account management, access rights, and security policies.
• Experience with system logs and tools (Event Viewer, Console, etc.).
• Installation and updating of OS, drivers, and essential software.

Why Join FBGM?

• Be part of a growing, international financial services group
• Dynamic work culture with strong executive exposure
• Opportunities to join an expanding team across a developing regional network