System Support Representative (SSR) – OCONUS RAF Lakenheath, United Kingdom

Valid8 Financial, Inc.; United Arab Emirates; On-site; AED 294,985 - 442,477; Full time

Job summary

Summit Technologies is seeking a Mission Planning System Support Representative (SSR) to provide onsite technical support for U.S. Air Force mission planning operations at RAF Lakenheath, United Kingdom.

The SSR maintains mission planning computers, hardware, software, and digital map data to ensure readiness for daily flying operations, exercises, deployments, and contingency missions.

Qualifications

• U.S. Citizenship is required or the ability to obtain appropriate authorization.
• Active Top Secret/SCI security clearance is required.
• Bachelor's degree in IT/CS or four years IT experience.
• Ability to obtain CompTIA Security+ within six months (DoD 8570 IAT II).
• Experience supporting Windows-based computer systems and IT hardware.

Responsibilities

• Maintain mission planning computers and IT equipment onsite.
• Install, configure, update, and troubleshoot mission planning software/hardware.
• Keep mission planning databases and digital map data current.
• Diagnose hardware/software issues and document troubleshooting steps.
• Coordinate with users and teams to resolve issues to completion.
• Support training exercises, deployments, and operational missions.
• Perform system testing after updates and maintain records.

Skills

Troubleshooting

Communication skills

Independent work

Windows IT support

Education

Bachelor's degree in IT or related field

Tools

Mission planning software

Geospatial data tools

Job description

System Support Representative (SSR) – OCONUS

Location: RAF Lakenheath, United Kingdom (Onsite)
Employment Type: Full-Time
Clearance Required: Active Top Secret/SCI Clearance
Start Date: Immediate

About Summit Technologies

At Summit Technologies, our people are the foundation of everything we do. We believe exceptional employees create exceptional solutions, which is why we invest in providing the right tools, training, and professional development opportunities. We are committed to fostering a respectful, inclusive, and collaborative work environment where every team member can grow and succeed.

If you are looking for an opportunity to support critical national security missions while advancing your career, we encourage you to apply.

Position Summary

Summit Technologies is seeking a Mission Planning System Support Representative (SSR) to provide onsite technical support for U.S. Air Force mission planning operations at RAF Lakenheath, United Kingdom.

The SSR is responsible for ensuring mission planning computers, associated hardware, software applications, and digital map data remain current, secure, and fully operational. This position directly supports daily flying operations, training exercises, deployments, and real-world contingency missions by maintaining mission planning system readiness.

Essential Duties and Responsibilities

Maintain mission planning computer systems and associated IT equipment.

Install, configure, update, and troubleshoot mission planning software and hardware.

Ensure mission planning databases and digital map data remain current and operational.

Diagnose and resolve hardware, software, and system issues while documenting troubleshooting activities.

Coordinate with users, technical teams, and leadership to resolve technical issues through completion.

Support mission planning activities for training exercises, operational missions, and deployments.

Perform system testing following updates or maintenance activities.

Maintain system documentation and configuration records.

Provide responsive technical support to mission planning personnel.

Ensure mission planning systems meet operational readiness requirements.

Required Qualifications

U.S. Citizenship is required.

Active Top Secret/SCI security clearance.

Bachelor's degree in Information Technology, Computer Science, or a related field, or four (4) years of relevant IT experience.

Ability to obtain CompTIA Security+ certification within six (6) months of hire to satisfy DoD 8570 IAT Level II requirements.

Experience supporting Windows-based computer systems and IT hardware.

Strong troubleshooting and problem-solving skills.

Excellent written and verbal communication skills.

Ability to work independently while supporting mission-critical operations in a fast-paced environment.

Preferred Qualifications

Experience supporting deployed or OCONUS operations.

Familiarity with mission planning software, geospatial data, and military operational environments.

Experience providing customer-facing technical support in classified environments.

Equal Employment Opportunity Statement

Summit is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. VEVRAA Federal Contractor. Summit gives preference to protected veterans. Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit is an at-will organization.

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.