System Engineer, Operation & Technical Support Engineer

Open Stream Technologies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic tech company is seeking a Senior Linux System Engineer to support high availability production systems. The ideal candidate will have over 5 years of experience, strong proficiency in Linux, and the ability to provide first-level support. Responsibilities include installation, maintenance, and monitoring of Linux applications. The role requires effective communication and problem-solving skills, and a willingness to work shifts for 24x7 support. A valid UAE driving license is necessary for this position.

Qualifications

• Minimum 5 years of experience in a similar role.
• Hold a valid UAE driving license.
• Willingness to work in shifts to provide 24x7 support.

Responsibilities

• Perform installation, configuration, and maintenance of Linux OS and software applications.
• Provide first level technical support to end users.
• Daily monitor performance and health of servers.
• Diagnose and resolve system problems such as network connectivity issues.
• Work closely with L2 and L3 teams for issue tracking.

Skills

Problem-solving skills

Troubleshooting skills

Effective communication

Team-oriented mindset

Adaptability

Education

BS degree in Information Technology or related field

Tools

Linux command-line tools

Jira

ServiceNow

Bash script

REST

SOAP

Python

Docker

Kubernetes

Grafana

Prometheus

Job description

We are looking for a Senior Linux System Engineer with experience in carrier grade to build, operate, and support production Linux systems in a high availability environment.

Main Responsibilities

• Perform installation, configuration, and maintenance of Linux OS and software applications
• Provide first level technical support to end users and assist with multiple systems including:
• IPTV /OTT Systems
• Network and Service Monitoring Applications
• Daily Monitor the performance and health of servers, identifying and addressing potential issues or anomalies
• Diagnose/resolve and Escalate system problems, such as network connectivity issues, hardware failures, and software errors
• Work closely with L2 and L3 teams to ensure issues are properly tracked and resolved

Core Competencies

• Strong problem-solving and troubleshooting skills
• Effective communication and interpersonal abilities
• Team-oriented mindset with adaptability to shifting priorities
• Willingness to work in shifts to provide 24x7 support
• Hold UAE driving license

Education

• BS degree in Information Technology or a related field.
• Minimum of 5 years experience.

Work Location

• Dubai – United Arab Emirates

Skills

Technical Skills

• Proficiency with Linux command-line tools and utilities
• Basic knowledge of ticketing tools such as (Jira, ServiceNow)
• Hands-on experience using Bash script, REST, SOAP, Python
• knowledge of containerization tools (Docker, Podman, container) is a plus
• knowledge of orchestration platforms (Kubernetes, OpenShift/OCP)
• Awareness of monitoring and visualization tools (Prometheus, Grafana)
• Good networking knowledge