Support Engineer - IT

Sobha Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent construction firm in Dubai is seeking an ERP Support Executive to coordinate project implementations. Responsibilities include providing ERP Level 1 support, interacting with customers daily, and developing metrics for implementation progress. The role also entails software testing and quality assurance, as well as training customers on the software. The ideal candidate will be involved in project requirements discussions with developers and escalate issues as needed.

Responsibilities

• Co-ordinate project requirements and workflow.
• Provide ERP Level 1 support.
• Lead daily customer interactions and implementation activities.
• Develop and report key implementation progress metrics.
• Involve in quality assurance stages of software development.

Job description

Project co-ordination

ERP Level 1 support

Meeting with developers to discuss the

project requirements & workflow

Define detail project implementation plans

Serve as the lead contact for daily customer

interaction and implementation activities

Develop track and report key

implementation progress metrics

Role of ERP support executive

Software testing

Involved in the quality assurance stage of

software development and deployment

Prioritizing and escalating issues when

needed and keeping customers informed of

progress

Training the customers