Supply Chain Executive - Beverage

IFFCO Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading beverage company is seeking a Supply Chain Executive to oversee the Customer Services Department. This role involves implementing export shipping processes, managing documentation, and ensuring customer satisfaction. The ideal candidate will have 3-5 years of supply chain experience from reputable companies in manufacturing or FMCG, and preferably hold a BBA or MBA in Operations. Proficiency in Excel is required, along with strong planning, decision-making, and customer-centric skills.

Qualifications

• 3-5 years of overall supply chain with customer service experience.
• Experience in WMS environment is desirable.

Responsibilities

• Implement necessary processes for export shipping documentation.
• Maintain contact with the Bank for export procedures.
• Investigate customer claims and negotiate settlements.
• Issue Certificate of Origin and manage customs declarations.
• Track shipment document delivery with logistics partners.

Skills

Supply Chain Planning

Excel

Customer Centricity

Planning & Decision Making

Documentation and Reporting

Education

Bachelors: Any Stream, preferable BBA

Masters: MBA Operations

Job description

Title: Supply Chain Executive - Beverage

Responsible for overall performance of Customer Services Department to ensure delivery of products and services which meet customers’ requirements and achieve business targets in accordance with the company’s corporate strategy.

Roles & Responsibilities

• Implement all necessary processes and procedures for documentation to export shipping, based on L/C and/or other credit terms and ensure compliance checks of documents (LC & Shipping).
• Provide all required documents attested from the relevant authorities/ministries/chamber of Commerce.
• Maintain regular contact and direct relationship with the Bank pertaining to all export procedures and documentation to ensure that all necessary documentation are provided.
• Investigate any claims made against the company by the customer and negotiate an acceptable settlement where possible.
• Responsible for all documentation required for acquiring certifications/lab test reports for required items and issue Certificate of Origin, Customs/ Insurance declaration.
• Maintain regular contact with the logistics or shipping company or agents for scheduling timely export documents delivery. Tracking the status of the entire shipments document and preparing a report of the same.
• Maintain contact with the shipping department in relation to damage to goods, inspection of return loads etc.
• Maintain effective process for filing all documentation and relevant email correspondences to ensure discrepant documents and discrepancy charges.

KPIs

• Minimizing discrepant documents and discrepancy charges (payment realization)
• Ensuring low demurrage and detention costs
• Timely preparation of weekly documents negotiation report
• Effective utilization of ERP system
• Monitoring of slow moving and nonmoving stocks
• OTIF
• Customer Satisfaction

Work experience requirement

• 3-5 years of overall supply chain with customer service experience from reputed companies, in the relevant Industry/Sector such as Manufacturing and FMCG.
• Worked in WMS environment is desirable.
  

Qualification

• Bachelors: Any Stream, preferable BBA
• Masters: MBA Operations

Competencies

Supply Chain Planning Supply Chain Management Principles Documentation and Reporting Knowledge of International and/or Local Laws and Regulations Business Acumen Planning & Decision Making Influencing Skills Customer Centricity Self and Team Management Advanced Excel

Business Unit: IFFCO Beverage Solutions (4678)