Supervisor

LVMH; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

Sephora in Dubai is seeking an experienced Store Manager to lead the team, drive sales excellence, and deliver an addictive customer experience aligned with Sephora Attitude. You will coach staff, manage operations, and ensure flawless service across the floor.

In this role you will empower the team, monitor KPIs, coordinate floor leadership, and uphold brand standards while delivering the top-line results for a luxury beauty store within the LVMH group.

Qualifications

• Proven experience leading store teams in retail or luxury environments.
• Strong customer service orientation with ability to train others.
• Comfort with data and KPI-driven performance management.

Responsibilities

• Lead store team to achieve sales targets while maintaining Sephora Attitude.
• Oversee floor management to ensure a seamless shopping experience.
• Monitor KPIs and provide actionable insights to improve performance.
• Coordinate store operations, cash handling, and merchandise flow.
• Provide coaching and development to staff to maximize customer satisfaction.

Skills

Team management

Retail operations

Customer service

KPIs

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. .

You will excel and enjoy this position if you are ready to actively handle the following missions :

• Embody Sephora Attitude and set an example in front of the team.
• Apply Sephora Attitude with the use of digital tools to enhance the client’s experience.
• Share product knowledge to build the sale and basket.
• Have a friendly and engaging personality to foster and maintain long-lasting positive client relationships.
• Provide support to the team in difficult situations ensuring client’s satisfaction.
• Energize and motivate the team through effective floor management to guarantee an addictive
• experience for our clients.
• Provide support for the floor manager as an active co-lead.
• Inspire the team to offer our complementary services to maximize client satisfaction.
• Provide support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints.
• Empower the team to advise the clients on the most appropriate range of products, according to their needs and skin type.

Education & Demonstration

• Support your store team in explaining and demonstrating new products to the clients.
• Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
• Make sure to set example and be a role model at all times.
• Ensure your team understands the client’s beauty pass status, points, current offers and follow the correct scanning process.
• Answer customer questions or referring them to the staff who can best provide answers if the information is specific to a certain product/query.
• Promote Sephora website and other digital tools.
• Fix all complaints related to beauty pass program.
• Educate team on all the current offers.
• Ensure team’s knowledge is up to date with all new launches, guidelines and merchandising.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Drive Cross-category products to client and introduce new products or animation items.
• Drive the offer of complimentary services to the client and assist to uplift the average basket sales.
• Assist the Store Management in achieving sales objectives.
• Assist the management in achieving all commercial and operational KPI’s
• Reinforce sales policies and techniques established at the Sephora University with all team members.
• Drive the sales target set by the management to achieve the desired market share in selective, exclusive and Sephora collection.
• Create disruptive internal competitions to motivate the team and boost the achievements.
• Drive the team to deliver Beauty to Go sales through coaching and +1 behaviors while setting personal objectives for the cash team, including the sales of gift vouchers.

Business

• Assist the Store Management to drive top and bottom line / brand sales.
• Assist the Store Management in achieving business KPIs.
• Analyze all relevant KPIs and propose action plans for improvement.
• Contribute to all business reports as required.
• Weekly report sent to the CRM team with all customer complaints.
• Send off weekly / monthly reports to the Cash Manager/Operations Manager with regards to, SBP recruitment, +1’s, BTG sales, gift wrap % and SBP process followed %, cash team sales objectives, etc.

Operations

• Ensure the team process the client transaction accurately and efficiently.
• Monitor and maintain the cash wrap area with appropriate levels of packaging and supplies
• Maintain a clean workspace at the cash area, gift wrap and Beauty to GO.
• Have a Beauty to GO focus with selling replenishment, pricing, merchandising and cleanliness.
• Update the discrepancy file, shift summary reports and other cash related processes.
• Support store team with merchandising procedures (products, testers, prices, animations and stock room, beauty hub tools, etc.) according to Sephora standards.
• Assist store in all departments where necessary (cash, operations other axis).
• Prepare cash receipts for bank deposit, cash bags for cashiers, daily cash reports, balance the cash drawer / safe, reconciles cash and credit card receipts daily, investigate and resolve any out-of-balance problems.
• Identify IT issues and able to lead and resolve.
• Monitor offers availability and create alert order/transfer if needed.
• Assist the management to improve on audit finding and create an action plan.
• Direct and manage the work of cash team.
• Together with the Management, encourage the team to apply and follow established policies and procedures regarding store operation and cash management.
• Accurately monitor stock availability on Beauty to Go and report low stock to the store management to avoid OOS situations.
• Count the money in cash drawers at the beginning/end of shifts to ensure that amounts are correct and that there is adequate change.
• Identify and resolve any cash or card discrepancies.
• Assist your store in all departments where necessary (cash, operations other axis).
• Enforce cash management guidelines and procedures as per Sephorapedia, audit guidelines and CEE report.

People

• Motivate and develop the team through daily training/ observations and provide feedback to the management (in line with Sephora Attitude and the CEE).
• Communicate and drive the team on business strategy, vision through animate briefings, coaching's and trainings.
• Increase the team confidence and motivation by praise and feedback for their performance.
• Ensure the team is attending training and follow up is done after the training is attended.
• Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.
• Ensure an addictive beauty experience through performing monthly assessments.
• Liaise with the store Management to manage the Annual leaves according to business needs.
• Assist management in creating and implementing development plans for all areas of the business.
• Assist management in the training al off new employees on cash related procedures.
• Drive and inspire the team in recruiting SBP members and follow up on achievements and coaching needs.

Know How

• Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (Axonify).
• Project an exceptional image and body language in accordance with the guidelines set by Sephora.
• Inspire and motivate the team

Relationships

• Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head Office team (Area Manager, HR & Training team, CRM team, Offer team, etc.)
• Service Providers, Brand Representatives and Local IT teams (Chalhoub team)

Experience

• Proven successful in Team management , Operations and services in store.

Languages

• English – Advanced level for OGCC and intermediate for KSA.
• Arabic is a plus for OGCC and mandatory for KSA.
• Excel, Word, PowerPoint knowledge – Intermediate.
• Math's skills – Advanced.
• Knowledge of cash management principles and/or procedures.
• Knowledge of cash management systems.
• Ability to lead and inspire.
• Problem solving and decision-making abilities.

Here, you will find:

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
The House provides a superior selection of quality products and always keeps pace with the latest trends.
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join at LVMH, where your talent is at the heart of our collective successes.