Student Services Coordinator

Ajman University; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A higher education institution in the United Arab Emirates seeks a candidate to manage front desk responsibilities, assist in the registration process, and handle inquiries from students and visitors. The ideal applicant should possess a bachelor's degree in business administration or IT, have at least two years of relevant experience, and demonstrate excellent English communication skills. This position involves both administrative tasks and customer service interactions, demanding a proactive approach in a typical office environment.

Qualifications

• Minimum of two years of experience directly related to the duties and responsibilities specified.

Responsibilities

• Oversees the front desk/reception area of the Office of Registration.
• Receives and sorts daily incoming and outgoing mails and is responsible for inquiries.
• Assists in the registration processes.
• Prepares official letters/transcripts and graduation certificates.
• Monitors the inventory of office equipment/resources.

Skills

Excellent English verbal and written communication skills

Records maintenance skills

Very good skills in Microsoft package

Strong interpersonal and communication skills

Education

Bachelor’s degree in business administration/IT or any related field

Tools

Banner Student Information System

Job description

ESSENTIALDUTIES&RESPONSIBILITIES:

• Overseesthefrontdesk/receptionareaoftheOfficeofRegistration.

• Receivesandsortsdailyincomingandoutgoingmails andresponsibleforalltheinquiriesandrequestsin“Kayako”.

• Assistsintheregistrationprocesses.

• Prepares officialletters/transcriptsandgraduationcertificates.asreceived on E-requests.

• Prepares the smartlabelstickerforthegraduationcertificatesanduploads the soft copy to the MOE website for attestation purposes.

• Assists studentswiththeirshipment/courierrequests.

• Escalatesandfollow-upsallstudents’inquirieswiththeCollegesandOffices.

• Monitorstheinventoryofofficeequipment/resourcesandensuressufficientsuppliesare available.

• Providesthefirstpointofcontactforstudents,parents,visitors,andothercustomers;and deal with their requests and inquiries as appropriate.

• Answers,screens,andforwardsincomingphonecallsinatimelyandpolite manner.

• Greetsstudents,parents,facultystaff,andgueststhatvisittheOffice.

• Coordinateswiththeregistrationstaff,colleges,andofficesensuringthatstudent-related processes are correctly followed, and accurate records are kept.

• Preforms miscellaneous job-related duties as assigned by line manager.

QUALIFICATION&EXPERIENCE:

• Abachelor’sdegree in businessadministration/IToranyrelatedfield.

• Aminimumoftwo yearsofexperiencedirectlyrelatedtothedutiesand responsibilities specified is required.

KNOWLEDGE&SKILLS:

• ExcellentEnglishverbalandwrittencommunicationskills

• Recordsmaintenanceskills.

• VerygoodskillsinMicrosoftpackage.

• Stronginterpersonalandcommunicationskillsandtheabilitytoworkeffectivelywith staff from diverse communities.

PREFERRED QUALIFICATIONS:

• PreferablywithexperienceinBannerStudentInformationSystem.

• Databasemanagementskills.

• Proficiencyinadditionallanguageswillbeanadded value.

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.

• No or very limited physical effort required.

• No or very limited exposure to physical risk.

SUPERVISION:

Reports to: Senior Associate Register

Subordinates: N/A