Student Experience Coordinator & Admin Support

Heriot-Watt University; United Arab Emirates; On-site; AED 25,000 - 60,000; Full time

Job summary

A global university in Dubai is seeking a Student Service Centre Admin Assistant to provide essential support to students and staff. The role includes managing enquiries, processing requests, and maintaining records. Ideal candidates should possess strong attention to detail, excellent customer service skills, and a proactive approach. Relevant experience and skills in IT and communication are essential for success. This is an exciting opportunity to join a vibrant educational community and contribute to student services.

Qualifications

• Experience of working within a similar environment.
• Competent in the use of relevant IT packages.
• Demonstrable professional and proactive approach.

Responsibilities

• Provide professional customer service in all interactions.
• Act as first point of contact for students visiting/contacting SSC.
• Assist with University enquiry management systems.

Skills

Excellent customer service skills

Strong attention to detail

Effective communication

Ability to work flexibly and accurately

Education

Literacy and numeracy skills equivalent to SCQF Level 5

Tools

Banner Student Records system

Job description

A global university in Dubai is seeking a Student Service Centre Admin Assistant to provide essential support to students and staff. The role includes managing enquiries, processing requests, and maintaining records. Ideal candidates should possess strong attention to detail, excellent customer service skills, and a proactive approach. Relevant experience and skills in IT and communication are essential for success. This is an exciting opportunity to join a vibrant educational community and contribute to student services.