Strategic SME Client Manager – Growth & Retention

Cigna Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare company in Dubai seeks an SME Client Manager to manage a portfolio of SME clients across the GCC. The ideal candidate will ensure client satisfaction, lead renewal processes, and identify growth opportunities. Candidates should possess strong interpersonal skills, effective negotiation abilities, and proficiency in Salesforce. This role is pivotal in enhancing business relationships and driving client success.

Qualifications

• Ability to effectively resolve complex client issues independently.
• Strong capability in planning and anticipating client needs.
• Understanding of regional compliance requirements.

Responsibilities

• Manage a portfolio of SME clients ensuring satisfaction and retention.
• Lead the annual renewal process optimizing profitability.
• Conduct meetings with clients to review performance and challenges.
• Handle escalated issues from clients coordinating with internal teams.
• Maintain accurate client records in Salesforce.

Skills

Interpersonal communication

Relationship-building

Negotiation skills

Problem-solving

Time management

Tools

Salesforce

Microsoft Office

Job description

A leading healthcare company in Dubai seeks an SME Client Manager to manage a portfolio of SME clients across the GCC. The ideal candidate will ensure client satisfaction, lead renewal processes, and identify growth opportunities. Candidates should possess strong interpersonal skills, effective negotiation abilities, and proficiency in Salesforce. This role is pivotal in enhancing business relationships and driving client success.