Strategic ServiceNow Platform Director - Managed Services

KPMG Fakhro; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in Dubai is seeking an experienced ServiceNow Platform Managed Services AD / Director to oversee ServiceNow managed services. You will ensure compliance with client SLAs, drive platform stability, and act as the primary point of contact for key client engagements. Candidates should have 12-15 years in IT service delivery, with strong leadership skills and a client-focused mindset. This role offers a dynamic environment to drive innovation and continuous improvement.

Qualifications

• 12-15 years of IT service delivery/managed services experience.
• 5 years focused on ServiceNow platform leadership.
• Strong understanding of ServiceNow modules.

Responsibilities

• Lead the end-to-end ServiceNow managed services engagement.
• Oversee ServiceNow platform operations and ensure compliance.
• Act as the primary point of contact for client stakeholders.

Skills

ServiceNow platform leadership

IT service delivery/managed services experience

Stakeholder management

Problem-solving skills

Education

ITIL certification

ServiceNow certifications

Tools

ServiceNow

Automation frameworks

Job description

A leading consulting firm in Dubai is seeking an experienced ServiceNow Platform Managed Services AD / Director to oversee ServiceNow managed services. You will ensure compliance with client SLAs, drive platform stability, and act as the primary point of contact for key client engagements. Candidates should have 12-15 years in IT service delivery, with strong leadership skills and a client-focused mindset. This role offers a dynamic environment to drive innovation and continuous improvement.