Strategic ServiceNow Enterprise Architect for ITSM & ITAM

Duncan & Ross; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading technology solutions provider in the UAE is seeking an experienced Enterprise Architect to lead enterprise-wide architecture solutions, particularly focused on ServiceNow. The ideal candidate will have extensive experience in managing ServiceNow deployments, oversight of ITSM best practices, and strong skills in data architecture and integration. Responsibilities include governance, stakeholder engagement, and continuous improvement. This role requires a Bachelor's degree and a minimum of 10 years of experience in the field.

Qualifications

• 10+ years of experience in enterprise architecture with a focus on ServiceNow.
• Hands-on experience with IT Asset Management.
• Knowledge of data architecture and integration frameworks.

Responsibilities

• Develop and maintain enterprise architecture standards.
• Lead architecture governance and compliance.
• Architect and oversee ServiceNow implementations.
• Manage relationships with service providers.
• Design ITSM processes aligned with ITIL best practices.

Skills

ServiceNow platform expertise

Enterprise architecture

ITSM best practices

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's or master's degree in computer science

Tools

ServiceNow

Job description

A leading technology solutions provider in the UAE is seeking an experienced Enterprise Architect to lead enterprise-wide architecture solutions, particularly focused on ServiceNow. The ideal candidate will have extensive experience in managing ServiceNow deployments, oversight of ITSM best practices, and strong skills in data architecture and integration. Responsibilities include governance, stakeholder engagement, and continuous improvement. This role requires a Bachelor's degree and a minimum of 10 years of experience in the field.