Strategic Senior Customer Success Leader for AI SaaS

ServiceNow; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading technology company in Dubai is seeking a Customer Success Manager to guide customers on their post-sale journey. This role focuses on building long-term relationships, driving product adoption, and ensuring customer satisfaction. Ideal candidates will have at least 8 years of experience in a consultative environment with a strong SaaS background and a proven track record of successful customer outcomes. Excellent communication skills and the ability to build relationships with senior stakeholders are essential for this role.

Qualifications

• 8 years of experience in a technology-driven consultative environment.
• Proven track record driving successful business outcomes.
• Strong interpersonal skills to build relationships with senior stakeholders.
• Comfortable presenting to senior stakeholders.

Responsibilities

• Guide customers through their post-sale experience to maximize product value.
• Build trusted advisor relationships with key stakeholders.
• Drive product utilization and customer satisfaction.
• Develop personalized success plans for each customer.
• Proactively monitor customer health and resolve issues.

Skills

AI integration

Customer Success

SaaS platform knowledge

Analytical skills

Relationship building

Excellent communication

Job description

A leading technology company in Dubai is seeking a Customer Success Manager to guide customers on their post-sale journey. This role focuses on building long-term relationships, driving product adoption, and ensuring customer satisfaction. Ideal candidates will have at least 8 years of experience in a consultative environment with a strong SaaS background and a proven track record of successful customer outcomes. Excellent communication skills and the ability to build relationships with senior stakeholders are essential for this role.