Strategic Leader, Customer Insights

Careers at UAE; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

A leading airport authority in Dubai is seeking a Head of Customer Insights to develop and implement a customer insights strategy that enhances guest experiences. The successful candidate will have at least 7 years of experience in customer insights and market research, strong leadership skills, and a master's degree in a related field. The role involves designing research programs, monitoring industry trends, and engaging with stakeholders to improve service delivery.

Qualifications

• Educated to a master’s level degree with a related discipline.
• Minimum of 7‑10 years of relevant experience in Customer Insights or Market research.
• Experience in effective leadership and communication skills.

Responsibilities

• Develop and implement the customer insights strategy.
• Design and oversee comprehensive customer research programs.
• Monitor industry trends and competitor activities.
• Develop and maintain customer experience KPIs and metrics.
• Engage with stakeholders and community groups for feedback.

Skills

Customer insights strategy development

Market research

Data analytics

Stakeholder management

Leadership and communication skills

Education

Master's degree in a related discipline

Job description

A leading airport authority in Dubai is seeking a Head of Customer Insights to develop and implement a customer insights strategy that enhances guest experiences. The successful candidate will have at least 7 years of experience in customer insights and market research, strong leadership skills, and a master's degree in a related field. The role involves designing research programs, monitoring industry trends, and engaging with stakeholders to improve service delivery.