Strategic Customer Success Partner — Retention & Upsell

Payoneer; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A financial technology company is seeking a Customer Success Associate in Dubai. You will manage and expand client relationships within the financial services sector, focusing on retention and upselling. The ideal candidate has at least 2 years of experience, is fluent in English and another language, and possesses strong analytical skills. This role requires collaborating with internal teams to achieve strategic goals.

Qualifications

• 2 years of experience in customer success, business development, or a related field.
• Excellent verbal and written communication skills.
• Ability to understand the business drivers that impact client performance.

Responsibilities

• Manage existing client relationships to drive retention, upsell, and cross-sell opportunities.
• Develop a strong understanding of services to address client needs and drive value.
• Collaborate cross-functionally to create and deliver compelling value propositions.

Skills

Fluent in English

Fluent in Russian or French

Strong commercial acumen

Strong analytical skills

Data-oriented mindset

Job description

A financial technology company is seeking a Customer Success Associate in Dubai. You will manage and expand client relationships within the financial services sector, focusing on retention and upselling. The ideal candidate has at least 2 years of experience, is fluent in English and another language, and possesses strong analytical skills. This role requires collaborating with internal teams to achieve strategic goals.