Strategic Client Success Lead — Remote Growth Partner

Trivium; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

An award-winning Amazon agency is seeking a Client Success Manager to build relationships, drive growth, and support clients' success. In this remote role, you will lead onboarding, develop strategies, and ensure seamless communication. We are looking for someone with over 3 years of experience in customer success and a strong ability to manage client portfolios. Join a fast-scaling company with a commitment to professional growth and development.

Benefits

Salary $4k- $5k

100% Remote work year-round

25 PTO days per year + 9 paid national holidays

Professional development opportunities

Chance to grow with an award-winning company

Qualifications

• 3+ years of experience in customer success / account management (agency experience preferred)
• Proven ability to manage client portfolios and success processes

Responsibilities

• Lead onboarding for new clients and continuously improve the process
• Build and maintain long-term client relationships that drive trust and loyalty
• Develop tailored client success strategies based on business goals and data insights
• Analyze customer data to maximize value, minimize churn, and uncover opportunities
• Ensure agreements and requirements are communicated across departments for flawless execution
• Continuously evaluate and improve communication processes, tutorials, and success programs

Skills

Excellent communication and interpersonal skills

Strong project management and organizational skills

Analytical mindset with strategic thinking

High emotional intelligence and leadership qualities

Fluent English (written and spoken, advanced level required)

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

An award-winning Amazon agency is seeking a Client Success Manager to build relationships, drive growth, and support clients' success. In this remote role, you will lead onboarding, develop strategies, and ensure seamless communication. We are looking for someone with over 3 years of experience in customer success and a strong ability to manage client portfolios. Join a fast-scaling company with a commitment to professional growth and development.