Store Manager | Retail | Fashion

Al-Futtaim; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading retail company in the Middle East is seeking a Store Manager in Dubai responsible for driving sales performance and ensuring high customer satisfaction. The role requires extensive experience in sales and retail operations, with a focus on team development and profitability. Candidates should possess strong communication skills, a high school education, and a minimum of two years of managerial experience. Join a diverse team and contribute to the success of a prestigious brand in an ever-evolving market.

Qualifications

• Minimum two years of Store Manager experience with a proven track record.
• Extensive experience in Sales, Marketing and Operations in retail.
• Good command of business English, both written and verbal.

Responsibilities

• Accountable for sales performance focusing on growth and profitability.
• Ensures excellent customer service by executing customer experience goals.
• Develops and trains staff to meet store performance targets.

Skills

Sales and Marketing experience

Retail brand management experience

Customer Service

Strong communication in English

Numeracy and literacy

Education

High school education or equivalent preferred

Tools

Excel

Outlook

SAP

Job description

Overview of the role

The Store Manager is accountable for sales performance, focusing on growth and profitability, customer satisfaction, merchandising standards, store operations, and the training and development of the entire staff.

What you will do

People Development / HR

• Networks, supports recruiting, hiring, developing and retaining high-quality management and associates to fill store profiles and succession planning.
• Leads by example, trains, develops, and provides ongoing feedback and coaching on product knowledge, selling skills, visual merchandising and delivering the customer experience.
• Organizes weekly staff meetings and daily briefings to recap store performance, and to communicate new company goals and strategies, as well as new store procedures and performance targets.

Customer Experience / Sales

• Ensures an excellent level of customer service is a priority at all times by executing and achieving the Customer Experience consistently through regular assessment, coaching, and follow-up with the team.
• Maintains visibility and leads by example on the selling floor to answer customer questions and support all selling functions.

Drive Sales & Profitability

• Meets or exceeds profitability expectations for the store in sales, payroll, shrink, and conversion.
• Creates and executes strategies to maximize store sales and control expenses.

Operational Effectiveness

• Controls company assets by meeting all loss prevention measures (consistent management of inventory, in- and out-bound stock movements, sales, returns, exchange, store maintenance, etc).
• Executes and complies with all company policies and store procedures.

Required Skills To Be Successful

• Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.
• Sound in-depth knowledge of the market, brand positioning and trends.
• An understanding of the current economic situation and impacts of potential threats and competitors.

What equips you for the role

Minimum Qualification and Knowledge

Education: High school education or equivalent preferred

Minimum Experience

Minimum two years of Store Manager experience with a proven track record for driving sales and profit results and training and developing a team of individuals.

Job‑Specific / Technical Skills required to complete the tasks

• Good command of business English (written and verbal)
• Good computer skills (Outlook, Excel & SAP) and detailed report analysis skills
• Strong level of numeracy & literacy
• Some heavy lifting
• Scheduled shifts may require standing for a minimum of eight hours
• Strong Customer Service

About Al‑Futtaim Retail

Al‑Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options. Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…