Store Manager

The Petshop; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A pet care retail leader in Dubai is seeking a Store Manager to oversee daily operations, manage a high-performing team, and drive sales growth. The ideal candidate will have at least 5 years of experience in retail, preferably in the pet industry, and possess strong leadership and customer service skills. This role offers a competitive salary, performance-based incentives, and opportunities for professional growth in a passionate environment.

Benefits

Competitive salary with performance‑based incentives

Opportunities for professional growth

Employee discounts on products and services

Continuous training and leadership development programs

Supportive and inclusive team culture

Qualifications

• At least 5 years of experience in a similar retail role.
• Exceptional communication abilities and problem-solving skills.
• Ability to work flexible hours, including weekends.

Responsibilities

• Oversee daily operations and ensure seamless store functioning.
• Deliver exceptional customer service and resolve inquiries.
• Recruit, train, and supervise store employees.

Skills

Leadership

Customer service

Operational management

Sales growth

Organizational skills

Education

High school diploma or equivalent

Degree in Business Administration or Retail Management

Tools

Point-of-sale systems

Job description

Role Overview

As a Store Manager, you will be responsible for the day-to‑day management of all store operations at one of our Abu Dhabi locations. Working onsite as part of our Retail Stores team, you will report directly to the Retail Director and lead the store from open to close. You will lead by example to deliver exceptional customer service, drive operational excellence, and develop a high‑performing team. Your role will focus on people leadership, sales performance, stock and cost control, visual standards, and ensuring full compliance with company policies and procedures.

Your passion for pet care, strong commercial mindset, and hands‑on leadership style will play a key role in creating an outstanding shopping experience for customers and a positive, engaging workplace for our team.

Responsibilities

• Oversee daily operations, including opening and closing procedures to ensure seamless functioning of the store.
• Maintain store cleanliness, organization, and optimal stock levels at all times.
• Manage inventory processes such as ordering, receiving, and stocking products efficiently.
• Implement and uphold all store policies, procedures, and standards of operation.
• Deliver exceptional customer service, actively resolving inquiries and complaints.
• Recruit, train, schedule, and supervise store employees to foster a high‑performance culture.
• Conduct staff evaluations, provide meaningful feedback, and motivate team members.
• Drive sales with effective merchandising and promotional initiatives, using data and trends to steer business decisions.
• Manage store budgets, handle cash management, and perform regular financial reconciliations.
• Prepare and analyze financial reports to ensure targets are met.
• Promote compliance with health, safety, and animal welfare regulations and best practices.
• Maintain accurate records for animal care and welfare, ensuring all standards are met.

Must Have Requirements

• At least 5 years of experience in a similar role within retail (pet‑related industry experience is highly advantageous).
• High school diploma or equivalent; a degree in Business Administration, Retail Management, or relevant field is preferred.
• Extensive retail experience with a proven track record of operational management and sales growth.
• Strong leadership and people management skills, with the ability to train and develop staff.
• Exceptional organizational, problem‑solving, and communication abilities.
• Operational excellence, business acumen, and a strong focus on customer service excellence.
• Ability to work flexible hours, including weekends and holidays as required by store needs.
• Proficiency in point‑of‑sale systems and basic computer applications.
• Effective ownership mentality, able to take initiative and drive solutions.

Nice To Have Requirements

• Familiarity with pet products, animal care, and welfare standards.
• Multi‑store or high‑volume retail management experience.

Perks And Benefits

• Competitive salary with performance‑based incentives.
• Opportunities for professional growth within a passionate and pet‑friendly environment.
• Employee discounts on products and services.
• Continuous training and leadership development programs.
• Supportive and inclusive team culture in a growing company.