Staff Housing Concierge | Hospitality Guest Relations Lead

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury resort in the UAE is seeking a Housing Concierge for staff housing to manage check-ins and ensure a pleasant living experience for employees. The ideal candidate should have a degree in hospitality management and at least three years of experience in customer service. This role emphasizes strong interpersonal and problem-solving skills, as well as the ability to maintain professionalism under pressure. Attractive salary and benefits offered.

Benefits

Attractive salary

Healthcare package

Paid leave

Life insurance

Qualifications

• Minimum three years of hands-on experience in guest relations and customer service.
• Fluency in English; additional languages are a plus.
• Ability to work independently and in teams.

Responsibilities

• Manage colleague check-ins and check-outs.
• Address employee concerns with professionalism.
• Conduct regular room inspections.

Skills

Customer service orientation

Interpersonal skills

Problem-solving

Organizational skills

Communication skills

Education

Bachelor’s degree in hospitality management

Bachelor’s degree in Business Administration

Job description

A luxury resort in the UAE is seeking a Housing Concierge for staff housing to manage check-ins and ensure a pleasant living experience for employees. The ideal candidate should have a degree in hospitality management and at least three years of experience in customer service. This role emphasizes strong interpersonal and problem-solving skills, as well as the ability to maintain professionalism under pressure. Attractive salary and benefits offered.