Sr Specialist Rider Experience

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading logistics company in Dubai is looking for a Partnership Manager to build a strong rider community and develop a Reward and Benefits Program. This role involves collaboration with various teams to enhance the rider experience and requires strong analytical and negotiation skills. The ideal candidate will have 4 years of experience in logistics or transportation, proficiency in Google Sheets, and strong communication skills in English and Arabic. This is a full-time, on-site position.

Qualifications

• 4 years of relevant professional experience in logistics or transportation.
• Ability to communicate product value effectively to partners.
• Experience in project management and partnership development.
• Strong negotiation skills to secure valuable partnerships.
• Comfortable with constant change in a dynamic work environment.

Responsibilities

• Contribute to building a strong rider community through innovative initiatives.
• Develop the Reward and Benefits Program.
• Obtain and organize rider feedback for continuous improvement.
• Monitor rider experience metrics and implement quality assurance processes.
• Collaborate with cross-functional teams and serve as a key liaison.

Skills

Partnership development

Strong analytical skills

Negotiation skills

Proficiency in Google Sheets

Organizational skills

Strong communication skills in English and Arabic

Job description

Whats On Your Plate

• Contribute to building a strong rider community through innovative initiatives that promote loyalty retention and community service involvement. Promote a culture of care and empathy reflecting the organizations commitment to rider wellbeing and satisfaction.
• Develop Reward and Benefits Program (points calculation and partner redemption).
• Continuously obtain and systematically organize rider feedback through surveys focus groups and competitive analysis. Ensure local teams are equipped to conduct effective focus groups and capture valuable insights for continuous improvement.
• Monitor and analyze rider experience metrics and feedback. Implement quality assurance processes to maintain high standards and ensure project deliverables meet or exceed expectations. Present highlevel insights and actionable recommendations to executive leadership regularly.
• Collaborate with dispatch logistics product engineering regional and local operations and marketing teams to ensure seamless project and alignment with company objectives. Serve as the key liaison among Delivery Hero country logistics and regional teams managing both internal and external relations including crossfunctional teams and senior leadership.

Qualifications

What Did We Order

• 4 years of relevant professional experience Partnership Ninja Knowledge of the logistics or transportation industry particularly within the MENA region is advantageous.
• Strong strategic and analytical approach to partnership and relationshipbuilding with the ability to communicate product value effectively to partners.
• Best practices knowledge in project management and partnership development
• Proficiency in Google Sheets and Google Slides
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Strong negotiation and relationshipbuilding skills to secure valuable partnerships with the ability to understand partner needs and align them with rider benefitsLeverages analytical thinking to assess partnership opportunities and evaluate ROI.
• Strong written and verbal English and Arabic (preferred) communication skills across a wide range of stakeholders
• A selfstarter attitude thats comfortable with constant change

Remote Work
No

Employment Type
Fulltime