Sr. Program Manager, CBW MENA, Cost of business waste

IIBA (International Institute of Business Analysis); Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company is seeking a Sr. Program Manager in Dubai to spearhead key CBW initiatives across various business segments. The ideal candidate will have extensive project management experience, exceptional stakeholder management skills, and a data-driven approach to problem-solving. This role will involve collaborating with diverse teams to enhance customer experience and operational efficiency.

Qualifications

• 5+ years of program or project management experience.
• Experience using data to drive improvements.
• Experience owning program strategy and delivery.

Responsibilities

• Lead CBW programs for multiple geographies.
• Incept and lead new programs in the CBW space.
• Work with cross-functional teams including Retail, Operations, and Tech.

Skills

Stakeholder management

Problem solving

Communication skills

Data-based decision making

Education

Master's degree or MBA

Job description

Amazon is rapidly expanding its presence in the Middle East and North Africa, Turkey (MENA + Tr) region and we are looking for a Sr. Program Manager to join the MENA CBW team. The scope is to reduce CBW, abuse/concessions, reduce customer returns, and reduce financial losses from customer returns and make it sustainable.

The PM will :

- lead CBW programs for 4 geographies across Core, UFG, Global Store and Haul businesses

- assume end to end ownership for metrics and program initiatives of CBW

- incept and lead new programs in the CBW space

- identify opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs

- work with multiple teams including Category, Marketing, CS, Transportation, Supply Chain and the FCs, and techto run the programs

- deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs

- work with MENA and WW stakeholders and leadership to innovate on behalf of the emerging customer

- challenge any threats to experience, advocate on behalf of customers, and communicate risks in a timely manner

Key traits of CBW

- an experienced business manager

- extensive stakeholder management and relationship building

- compelling written and oral communication skills

- enthusiastic about solving complex problems

- comfortable operating in fast paced environment

- a data based decision maker

- entrepreneurial spirit to identify and kick-start new program

- willingness to roll up sleeves and take care of emerging operational issues hands on

Due to the nature of the role, you will work with cross-functional teams including Retail, Operations, Tech, Finance, Legal, among others.

This role will be based out of Dubai (UAE).

BASIC QUALIFICATIONS

- 5+ years of program or project management experience

- Experience using data and metrics to determine and drive improvements

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience

- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

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