Sr. Manager Acquisition and Retention

Delivery Hero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery company is seeking a Senior Manager New Business Development in Dubai, UAE. This role involves shaping acquisition strategy for restaurant partnerships, leading a high-performing team, and ensuring operational readiness for new partners. The ideal candidate will have over 8 years in business development, experience leading teams, and strong knowledge of the UAE's F&B landscape. Full-time opportunities available.

Qualifications

• 8+ years in business development, sales, or strategy, preferably in tech, F&B, or e-commerce.
• Proven experience leading high-performing teams and executing strategic plans.
• Strong understanding of the UAE F&B landscape is a plus.
• Skilled in project management and process improvement.
• Excellent stakeholder management and relationship-building skills.
• Entrepreneurial and results-driven.

Responsibilities

• Define and lead new acquisition strategy for restaurant partners.
• Grow restaurant supply ensuring balance of quality and quantity.
• Own the onboarding experience for new partners.
• Lead and develop a high-performing acquisition team.
• Continuously improve acquisition strategies based on market insights.
• Understand local market dynamics to prioritize efforts.
• Influence budgeting decisions for growth initiatives.
• Cultivate relationships with key restaurant stakeholders.
• Collaborate across functions to streamline restaurant acquisition.

Skills

Business development

Sales

Strategic planning

Stakeholder management

Project management

CRM tools

Education

Bachelor's degree

Tools

CRM/BI tools

Job description

Role Summary

We are seeking a dynamic and driven Senior Manager New Business Development to lead talabats restaurant acquisition efforts in the UAE. This is a critical leadership role that shapes our strategic pillar of Choiceowning how we find prioritize activate and scale the right restaurant partners across the country.

This role is ideal for a commercial leader who is deeply strategic operationally sharp and thrives on unlocking growth in a competitive market. You will lead a high-performing acquisitions and onboarding team with the mission to deliver high-quality supply at speedensuring that every new partner is set up for success from Day 1.

You own choice at talabat in the UAE- our key strategic pillar lifeblood and our biggest strength.

Whats On Your Plate

• Define & Lead New Acquisition Strategy:
  Build and evolve the UAE-wide acquisition strategy to ensure talabat continues to lead on restaurant choice. Focus on market mapping prospecting and activation of high-potential partners across cities cuisines and formats.
  

• Grow Restaurant Supply at Speed and Quality:
  Ensure a steady and strategic inflow of new restaurant partners balancing quantity with quality. Monitor pipeline health optimize resource allocation and ensure efficient territory management.
  

• Own the End-to-End Onboarding Experience:
  Design and drive an exceptional onboarding process that ensures operational readiness and early-stage success for new partners. Collaborate cross-functionally to improve time to go-live and internal efficiencies.
  

• Build a High-Performing Acquisition Organization:
  Lead coach and develop a team of acquisition leads field specialists and onboarding coordinators. Instill a winning mindset accountability and a culture of speed ownership and performance.
  

• Innovate & Scale Go-To-Market Playbooks:
  Continuously improve our acquisition approach through performance insights market feedback competitor benchmarking and experimentation.
  

• Drive Local Market Penetration:
  Deeply understand local market dynamics across emirates and use data-driven insights to prioritize efforts and adjust tactics accordingly.
  

• Influence Strategic Budgeting to Accelerate Growth:
  Act as a commercial thought partner to internal stakeholders making a strong case for strategic budget allocationwhether for incentives conversion levers or toolingdesigned to accelerate the acquisition cycle and maximize partner readiness.
  

• Build Market Influence:
  Cultivate strong relationships with key restaurant owners entrepreneurs and F&B stakeholders to generate word-of-mouth and strategic referrals in the ecosystem.
  

• Cross-Functional Collaboration:
  Partner with marketing legal operations and product teams to build a seamless restaurant acquisition engine and accelerate time-to-value.

• Delivering quarterly and yearly targets for new restaurant sign-ups and go-lives
  

• Reducing onboarding time and increasing early-stage partner satisfaction
  

• Ensuring quality metrics (e.g. live rate early GMV yield activation rate) are met
  

• Building playbooks and dashboards that enable faster smarter expansion
  

• Enabling category and regional growth strategies with a steady acquisition pipeline
  

• Securing internal buy-in and budgets for high-impact growth initiatives

Qualifications

• Education & Experience: Bachelors degree with 8years in business development sales or strategypreferably in tech F&B or e-commerce.

• Leadership: Proven experience leading high-performing teams and executing strategic plans.

• Market Knowledge: Strong understanding of the UAE F&B landscape and commercial growth levers is a plus!

• Operational Skills: Skilled in project management process improvement and using CRM/BI tools.

• Communication: Excellent stakeholder management and relationship-building abilities.

• Mindset: Entrepreneurial results-driven and thrives in fast-paced environments.

Remote Work

No

Employment Type

Full-time