Sr Content Designer

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery company in Dubai is seeking a Senior Content Designer to enhance communication experiences in their app. This role requires a minimum of 4 years of experience in writing product copy, preferably for consumer tech products. You will collaborate with designers and researchers to improve the customer experience, produce relevant UX copy, and manage content across various touchpoints. Applicants should have strong writing and communication skills, along with the ability to work in an agile environment.

Qualifications

• Minimum of 4 years of experience writing product copy for a consumer tech product.
• Exceptional organizational skills and the ability to multitask.
• Strong communication and presentation skills.

Responsibilities

• Create and maintain content that meets user needs.
• Produce relevant UX copy based on user testing insights.
• Monitor content performance and suggest improvements.
• Write clear content for the app, emails, and push notifications.
• Ensure consistency across various touchpoints.

Skills

Excellent writing skills

Priority management

Empathy for customer needs

Agile work environment adaptability

Collaboration with Product Managers

Tools

Figma

Job description

Role Summary

We are on a mission to become one of the strongest Experience First companies in the region and we need a Senior Content Designer to champion the cause. As the most Senior Content Designer in the team you will be at the forefront of delivering topnotch product and lifecycle communication experiences for our customers.

Sounds like your cup of tea Then an exciting job and an international workplace are waiting for you in the heart of UAE!

Whats On Your Plate

Were looking for a Senior Content Designer to work in the Brand & Product Design Chapter along with Visual/Product Designers Researchers and Product Managers to audit plan create and continually improve the customer experience for the talabat app.

What a typical day looks like

• Working closely with your Tribe/Domain/Squad counterparts Content Designers and other team members to create and maintain content that meets user needs.

• Producing relevant UX copy based on insights and outputs of user testing and in alignment with talabats product voice and tone guidelines.

• Monitoring performance and identifying ways to improve content.

• Write clear concise content for the talabat app and occasionally emails and push notifications

• Able to write with empathy and adjust for the context using our Voice Principles and Tone Framework

• Ensure consistency and cohesiveness across various touchpoints on the app.

• Develop content frameworks product narratives and other deliverables that explain your recommendations and help people understand the practice of Content Design

• Approach all of your work with a localisation mindset

• Share your work with the team and provide feedback on their work

• Manage your own time priorities and projects to reliably deliver with quality

Qualifications

What Did We Order

Preferred candidates will be:

• Minimum of 4 years of relevant experience writing product copy preferably for a consumer tech product

• Exceptional priority management and organisational skills with the ability to multitask and context switch daily

• Able to demonstrate excellent writing skills (e.g. a portfolio or website)

• Experience collaborating closely with Product Managers and Researchers

• Flexible and able to work in an agile environment

• Exceptional communication and presentation skillsyou can effectively communicate and passionately defend decisions to stakeholders

• Empathy for the customer which shows up in your daytoday work

• Solid understanding of user experience design principles

• Comfortable working in an engineering environment and technical product area with proven ability to collaborate successfully with crossfunctional partners.

Not absolutely necessary but nice to have

• Experience using Figma (yes we have edit access)

Remote Work

No

Employment Type

Fulltime