Specialist Marketing CRM

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food delivery service based in Dubai is looking for a Specialist to manage CRM campaigns aimed at improving user retention and acquisition frequency. You will be responsible for ideating, implementing, and optimizing campaigns while ensuring adherence to budgets. The ideal candidate will have a Bachelor's degree in marketing, at least 2 years of relevant experience, and a strong understanding of CRM tools such as Braze. A proactive and data-driven mindset is essential for success in this role.

Qualifications

• Minimum 2 years of proven relevant work experience preferably in a fast-paced environment.
• Experience managing CRM systems for loyalty programs is highly desirable.
• Fluency in written and spoken English; Arabic is a plus.

Responsibilities

• Ideate and implement basic CRM campaigns to meet business needs.
• Coordinate with the Campaign Ops team for the launch of CRM campaigns.
• Monitor campaign spend and ensure adherence to budgets.

Skills

Data-driven decision-making

CRM management

Campaign performance monitoring

Time management

Interpersonal communication

Presentation skills

Education

Bachelor's degree in marketing or equivalent

Tools

Braze

Job description

The role will require you to build relevant and engaging campaigns on talabat owned CRM channels which will tie into increasing acquisitions frequency and user retention.

As a Specialist you will own and implement CRM campaigns on a country level for talabat. Youll need to be flexible performance-driven able to work with tight deadlines and be willing to be hands-on to get the job done.

Role Scope

• Ideation of basic CRM campaigns around the customer lifecycle to meet business needs
• Coordination with Campaign Ops team for launch of CRM campaigns to address challenges faced by local markets (churn increase frequency drop etc.)
• Monitoring campaign spend and ensuring adherence to monthly quarterly and annual CRM budgets
• Monitoring lifecycle campaign performance and suggesting optimizations based on best practices and learnings from other markets
• Creating visibility for local marketing teams on performance and cost evolution

What Did We Order

• Bachelors degree in marketing or equivalent with a strong data focus.
• Minimum 2 years of proven relevant work experience preferably in a fast-paced working environment.
• Experience in working with CRM and campaign management tools like Braze or similar.
• Experience managing CRM systems for loyalty programs is highly desirable.
• Being data-driven and passionate about results. Comfortable working with data and reporting campaign performance.
• Good time management skills.
• Fluency in written and spoken English Arabic is a plus
• Good interpersonal communication and presentation skills
• Proactive responsible attention to detail and a good team player

Remote Work

No

Employment Type

Full-time