Specialist Marketing Communications

DU; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading telecom provider in the UAE seeks a Specialist in Marketing Communications focused on Customer & Channels. The role involves crafting impactful messaging, coordinating with agencies, and analyzing market insights to enhance the customer experience. Exciting opportunity for marketing professionals passionate about innovative communication solutions.

Qualifications

• Minimum 2-5 years experience in Marketing Communications, events, PR, Sales or Business Development.
• Minimum 1-year experience in a vendor(s) management role.
• Thorough understanding of the UAE market and media habits.

Responsibilities

• Support Digital Services and Customer Experience with branding and communications.
• Monitor customer feedback and optimize communication strategies.
• Manage budgets for owned projects.

Skills

Excellent written and verbal communication

Analytical skills

Planning

Problem solving

Negotiation

Presentation skills

Education

Minimum Bachelor degree in Marketing, Communications or a related discipline

Job description

We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile, fixed broadband, entertainment services and fintech solutions. Driven by the UAE s ambition to lead tomorrow s technologically driven world, we are heading the nation s digital transformation and paving the way for a more interconnected and innovative future.

With talented individuals from over 70 nationalities, we embrace our rich diversity of thought, skills and experience to continuously explore new horizons and rethink what s possible. We are dedicated to cultivating an inclusive environment and a culture where everyone feels a true sense of belonging.

Key Accountabilities

• Support Digital Services and Customer Experience with their Brand and Communications requirements by providing effective content across all Human (customer care, telesales, etc.), Physical (stores, etc.), Sensory (sounds like IVR recordings, scents such as outlet fragrance, and sights) touchpoints and ensure all reflects the right messages that are also compliant with brand guidelines.
• Ensure consistent, targeted, up-to-date, accurate, and impactful messages based on market research, best practices, and geo-marketing insights to personalize communication and maximize relevance and effectiveness.
• Coordinate with external agencies and vendors as needed for design, copywriting, and other marketing communication services.
• Monitor customer feedback and sentiment through various channels and dive into the end-to-end customer journey maps (Consumer and Enterprise) and leverage insights to optimize communication strategies.
• Drive efficiency through effective budget management for owned projects and responsibilities.
• Drive efficiency through effective retail/IVR deflection comms to the app.
• Build and maintain solid partnerships with assigned internal clients to better develop, manage, and fulfill communications designed to meet business goals.
• Manage agencies to drive efficiency and productivity.
• Conduct and attend regular meetings with the assigned internal clients, other MarComms support functions, as well as the external agencies and vendors followed by clear minutes of meeting with a solid action plan and timelines.

Qualifications, Experience and Skills

• Minimum Bachelor degree in Marketing, Communications or a related discipline
• Minimum 2-5 years experience in Marketing Communications, events, PR, Sales or Business Development.
• Minimum 1-year experience in a vendor(s) management role.
• Prior experience in integrated communication, customer experience, content writing, or touchpoints management is a plus.
• Excellent written and verbal communication skills, with the ability to craft clear, concise, and persuasive messaging.
• Very good people skills (necessary in a fast-moving, quick-deadline environment).
• Flexible, proactive, detail-oriented, self-confident, and reliable; can work well in cross-functional team environment.
• Excellent analytical, planning, problem solving, project management, negotiation, risk management, and presentation skills
• Thorough understanding of the UAE market and targeted segments media habits; experience with qualitative and quantitative market research is a plus.

If this opportunity excites you and aligns with your passions, come embark on a transformative journey with us!

Company Industry

• Telecom
• ISP

Department / Functional Area

• Marketing
• Brand Management
• Marketing Research
• Digital Marketing

Keywords

• Specialist Marketing Communications - Customer & Channels (UAE National)

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