Spa Receptionist At Waldorf Astoria Dubai International Financial Centre

TALENTMATE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious hotel in Dubai seeks a Spa Receptionist to greet and assist guests while ensuring a pleasant experience. The ideal candidate will deliver excellent customer service, manage bookings and payments, and maintain high grooming standards. Previous spa experience is preferred. The position is full-time, offering an opportunity to work in a luxury environment with strong focus on professionalism and client satisfaction.

Qualifications

• Previous spa experience is preferred.
• Commitment to high-level customer service.
• Excellent grooming standards are required.

Responsibilities

• Greet and assist guests for an excellent experience.
• Manage customer feedback to improve services.
• Ensure compliance with health and safety regulations.

Skills

Customer service

Attention to detail

Grooming standards

Professionalism

Up-selling

Job description

Job Description

A Spa Receptionist at Waldorf Astoria Dubai International Financial Centre, a Forbes 5‑Star hotel, is responsible for greeting and assisting guests to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

Responsibilities

• Assist guests and clients in an appropriate and timely manner.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long‑term improvements in products and services.
• Ensure client experience is proficient including bookings, payments and consultation cards.
• Adhere to cash handling procedures.
• Interact and communicate effectively with clients, spa members, team members, guests, and management.
• Up‑sell with latest departmental incentives.
• Report accidents, maintenance issues or other incidents.
• Ensure compliance with all health and safety regulations.

Qualifications

• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Excellent attention to detail.
• High standards of cleanliness.
• Ability to work in a consistently professional and helpful manner.
• Previous spa experience.

Work Locations: Waldorf Astoria Dubai International Financial Centre

Schedule: Full‑time

Brand: Waldorf Astoria Hotels & Resorts

Job Category: Spa, Health Club, Recreation – Entry Level