Spa Attendant

InterContinental Hotels Group; United Arab Emirates; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a Spa Attendant to ensure an exceptional guest experience. You'll greet guests, maintain cleanliness, and promote spa services in a luxury setting. You must have at least one year of experience in similar roles within luxury spas and health clubs, communicate fluently in English, and demonstrate strong customer service and upselling skills. Join a vibrant team dedicated to excellence and guest satisfaction.

Qualifications

• At least one year experience in luxury spas and health clubs.
• Ability to maintain high hygiene standards.
• Knowledge of safety and emergency procedures.

Responsibilities

• Greet and check guests in efficiently and friendly.
• Maintain cleanliness and hygiene of the section.
• Upsell spa treatments and products.

Skills

Fluent in English

Customer service orientation

Upselling skills

Education

High school diploma or equivalent

Job description

Overview

As Spa Attendant, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.

Responsibilities

• Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner, using guest name whenever possible.
• Check and set up the daily operations of the Male / Female changing area according to standards.
• Assist rest of team to ensure that they can perform their services professionally and accurately in a timely.
• Check and revise all public areas ensuring they are kept as per standards.
• Greet the guest upon entering the Spa/fitness area.
• Serve water and cold/warm towel to the guest upon arrival.
• Provide service promptly, courteously and accurately.
• Request and collect stock and supply in accordance with minimum stock levels.
• Ensure the cleanliness and hygiene of the section and work unit.
• Ensure all Health and Safety regulations are followed as per standards.
• Ensure all equipment is well maintained and in safe condition.
• Prepare ginger tea and other juices which are served in the Spa/Fitness.
• Carry out when required stock count, both retail and professional stock.
• Monitor usage of products.
• Achieve individual and group targets in sales as required, as well as promoting the upselling of spa treatments, products, packages, special promotions and Visiting Experts Calendar.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge of all safety, security and emergency procedures related to my position in line with brand and statutory requirements.
• Ensure the privacy of guests, partners and residential owners, I will apply an extra level of protection to any sensitive personal data and use confidential information only to perform my job.
• Ensure all equipment of the department is kept clean and in good working condition.
• Upsell all property facilities and activities.
• Knowledge and strict adherence to LQA standards.

Qualifications

To execute the position of Spa Attendant, I confirm that I have the required qualifications, technical skills and at least one-year experience in a similar or greater role in luxury spas and health clubs. High school diploma or equivalent and at least 1 year experience in a similar setting.

Fluent in English, I understand that additional languages are preferred.

The above is intended to provide an overview of the role and responsibilities for a Spa Attendant at Six Senses The Palm, Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.