Spa Attendant: Guest Experience & Locker Room Care

AccorHotels Middle East; United Arab Emirates; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hospitality company in the UAE is seeking a dedicated staff member to manage linen and guest services at the resort. Responsibilities include stocking linen, maintaining cleanliness, ensuring guest safety, and accommodating preferences. The ideal candidate will provide excellent customer service and maintain the highest standards of hygiene and safety. This role is vital for enhancing guest experience at the resort.

Responsibilities

• Stock linen items in showers, wet areas, vanities and storerooms.
• Collect all soiled linen from baskets and floors.
• Deliver linen to laundry keeping a count of linen dropped and collected.
• Maintain cleanliness of basins, lockers, showers and wet areas.
• Ensure locker room lighting and music levels are correctly set and maintained.
• Provide guests with a tour of changing room and facilities.
• Offer fresh towels to changing room guests.
• Maintain and replenish complimentary snacks and beverages.
• Accommodate guest preferences and/or locker changes.
• Prepare lockers with amenities and supplies for arriving guests.
• Ensure guest safety in wet areas by removing standing water and reporting anything unsafe or hazardous.
• Maintain locker room, prep and treatment room cleanliness at all times.
• Monitor and maintain Hammam room temperatures and cleanliness, report all maintenance issues to engineering.
• Escort all guests to changing rooms, therapist/receptionist, retail/tea area or to next appointment.
• Receive and store all professional and retail products.
• Practice portion control as determined by the product houses and Spa Manager.

Job description

A leading hospitality company in the UAE is seeking a dedicated staff member to manage linen and guest services at the resort. Responsibilities include stocking linen, maintaining cleanliness, ensuring guest safety, and accommodating preferences. The ideal candidate will provide excellent customer service and maintain the highest standards of hygiene and safety. This role is vital for enhancing guest experience at the resort.