SommelierWine Steward

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Wine Specialist to manage wine inventory and enhance guest experiences through exceptional service and knowledge about wines. Candidates should have a strong background in customer service and a technical degree, with at least 2 years of relevant experience. Join our team to contribute to a world-class hospitality experience.

Qualifications

• At least 2 years of related work experience.
• Ability to handle wine inventory and provide customer service.

Responsibilities

• Serve wine/champagne and answer guest questions.
• Maintain and update the wine list and inventory.
• Train staff on wine pairing and service.

Skills

Wine knowledge

Customer service

Inventory management

Communication

Teamwork

Education

Technical Trade or Vocational School Degree

Job description

Description

POSITION SUMMARY

Issue open and serve wine/champagne bottles. Answer guest questions or concerns regarding the origin vintage and style of various wines. Update and maintain wine list and MICROS system. Pair and suggest wines that will best complement menu items. Attend wine tastings and develop relationships with vendors. Request new wines and products. Create and update wine lists. Design and implement wine promotions and incentive programs. Monitor and replenish inventory of wine cellar equipment and glassware. Train and educate server and bartender staff. Conduct vintage and BIN number checks. Conduct staff wine tastings. Secure liquors beers wines coolers cabinets and storage areas. Follow all state and local laws for serving alcohol responsibly. Maintain accurate spill sheet.

Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g. small print). Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 50 pounds without assistance. Grasp turn and manipulate objects of varying size and weight requiring fine motor skills and hand-eye coordination. Move through narrow confined or elevated spaces. Move over sloping uneven or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees including bending twisting pulling and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: Technical Trade or Vocational School Degree

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.