Solutions Engineer – Fiber and Metro-Ethernet & Transport Assurance

Viavi Solutions Inc.; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A global technology firm is seeking a Solutions Engineer to provide pre-sales technical support for their fiber and wireless solutions. The ideal candidate will have a Telecom Science diploma, fluent in Arabic and English, and possess extensive knowledge of Fiber Optic and Metro-Ethernet technologies. This role requires travel across the MEA region and offers opportunities to engage with major vendors and customers.

Qualifications

• Proven experience in using T&M equipment vendors.
• Ability to travel to Saudi Arabia, Europe and USA is required.
• Experience in pre-sales technical support with major vendors.

Responsibilities

• Deliver pre-sales technical support for fiber, Metro-Ethernet, and wireless solutions.
• Conduct product presentations and educational seminars.
• Collaborate with customers on trials and implementation.

Skills

Telecom expertise

Fluent in Arabic

Fluent in English

Knowledge of Fiber Optic technologies

Understanding of Metro-Ethernet

Wireless 4G/5G knowledge

Education

Telecom Science & Electronics Engineer diploma

Job description

Summary

VIAVI Solutions has been pioneering solutions to enhance communication technologies for over 100 years. We help our customers around the world optimize and maintain many of the world’s largest and most complex networks. Behind all the data that moves around the globe, are VIAVI employees that see the big picture and who can untangle the complexities of global networks.

Duties & Responsibilities

• Deliver high level pre‑sales technical support to our customers in Saudi Arabia & MEA on:
  • VIAVI’s fiber instrument portfolio: connector inspection, OTDR, light sources, power meters, OSA, optical dispersion‑PMD / CD, etc.
  • VIAVI’s Metro‑Ethernet portfolio: 10M to 1GE, 100GE to 400GE and also the coming 800GE technology, Ethernet synchronization, OTN transmission technologies, etc., for service activation testing and measurement: RFC2544, Y.1564, RFC6349, etc.
  • VIAVI wireless solutions: testing solutions for 4G, 5G, eCPRI / CPRI, Open‑RAN, etc., for supporting wireless service providers and contractors with testing solutions in 4G, 5G, etc., networks.
• Deliver product and technology presentations at targeted local roadshows / technical seminars and webinars in Saudi Arabia & MEA.
• Self‑motivated in penetrating opportunities and accounts for sales enablement.
• Deliver education and awareness of test and reporting methods and procedures to our customer base.
• Liaise with customers on instrument field trials or method and procedure implementation.
• Help discover ecosystem trends and activities as well as optimize product positioning to capture sales.
• Provide feedback to the Business Units (Product Line Managers / R&D) in order to increase innovation.
• Share experiences and best practices across the EMEA Solutions Engineer team members.
• Transfer basics of product / technologies knowledge to Sales / Channel Partners during specific and regular training sessions.
• Actively participate in the monthly EMEA Solutions Engineer virtual meetings: feedback on deals, technical inputs, local market needs, challenges, successes, recovery plans, etc.
• Quality of the pre‑sales technical support to sales and channel partners.
• Measurement of progress, gaps and recovery actions when needed.
• As part of the technical support sales team, accountable for driving sales growth in the region for the fiber portfolio.
• Travel required: around 50% all over MEA.

Pre‑Requisites / Skills / Experience Requirements

• Telecom Science & Electronics Engineer diploma with telecom expertise.
• Speaking fluent Arabic and English is mandatory.
• Have the full visa capability to travel to Saudi Arabia, Europe and USA.
• Understanding of all Fiber Optic, Metro‑Ethernet, Wireless and Telecom transmission technologies and associated testing methods and procedures, etc.
• Understand the challenges during installation, maintenance and network migrations in any fiber optic, PON Access, Ethernet Service Activation, Wireless 4G / 5G, as well domain.
• Proven experience in using / pre‑sales technical support with major vendors and T&M equipment vendors.

This is what VIAVI employees are called to do on a daily basis. In order to best enable our customers’ success, we rely on people who see opportunity where others see challenges; people who enjoy collaborating with a diverse range of peers and look for workarounds when their first (or second) attempts don’t work.

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