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A fast-growing technology company in Dubai is seeking a Solutions Engineer to manage technical pre-sales, delivery, and customer success. The role requires a bachelor's degree in Computer Science or a related field and 5-10 years of experience in enterprise SaaS for banking. Candidates should possess strong communication, project management skills, and an understanding of APIs and data integration. This position offers competitive compensation and is pivotal to expanding client relationships and driving innovation.
We are a fast-growing technology company working with banks and financial institutions
to deliver enterprise SaaS solutions in financial data analytics enrichment and
personalization. Our platform enables financial institutions to unlock value from
transaction data drive innovation and build stronger customer relationships.
The Solutions Engineer will be responsible for:
Pre‑Sales: Supporting the sales cycle through technical expertise demos RFP/RFI responses and proof‑of‑concept delivery.
Delivery: Owning end‑to‑end project implementations with clients managing integration configuration testing and go‑live.
Customer Success: Acting as the trusted advisor to clients post‑implementation ensuring adoption renewals and expansion through upsell/cross‑sell.
You will act as the bridge between Sales Product Engineering and our clients ensuring the solutions we deliver create maximum impact for our banking and financial services partners.
Partner with Sales to engage with prospective banks and financial institutions understanding business and technical requirements.
Lead technical presentations demos workshops and proof‑of‑concepts.
Own and coordinate technical responses to RFPs RFIs and compliance/security questionnaires.
Translate client needs into tailored solution architectures and delivery approaches.
Lead enterprise SaaS deployments ensuring smooth integrations with client IT environments.
Gather and validate technical and functional requirements managing delivery end‑to‑end.
Coordinate with engineering/product teams to resolve technical issues.
Oversee configuration testing training and go‑live activities.
Deliver projects on time on scope and to enterprise‑grade standards.
Be the primary point of contact for enterprise clients post‑go‑live.
Drive adoption usage and ROI of our solutions across the clients organization.
Ensure renewal and retention by proactively managing client relationships.
Support sales in identifying upsell and cross‑sell opportunities (additional features modules or capacity).
Capture client feedback to inform product strategy and roadmap.
Bachelor's degree in Computer Science Engineering or related field.
PMP Certification.
510 years experience in enterprise SaaS for banking/financial services.
Proven track record in solutions engineering implementation and customer success roles.
Deep understanding of APIs data integration ETL pipelines databases and enterprise SaaS deployments.
Experience with cloud platforms (AWS Azure or GCP).
Familiarity with enterprise IT and security requirements: compliance authentication (SSO OAuth SAML) data governance.
Ability to design and present solution architectures for banking clients.
Strong project management skills (Agile/Waterfall Jira Trello or similar tools).
Prior experience at a fintech or enterprise SaaS vendor serving banks/financial institutions.
Strong familiarity with banking regulations compliance and security standards in the GCC or equivalent markets.
Understanding of financial data enrichment analytics personalization or transaction data use cases.
Strong client‑facing communication and executive presentation skills.
Ability to work seamlessly with both bank IT/developer teams and business/C‑level stakeholders.
Commercial acumen: experience driving upsell cross‑sell and renewals.
Adaptable entrepreneurial mindset with ability to thrive in a fast‑paced startup environment.
Project Management certifications: PMP PRINCE2 or Agile/Scrum Master.
Cloud certifications: AWS Azure or GCP.
Direct impact on the success of high‑profile banking clients across the region.
End‑to‑end ownership across sales delivery and customer success.
Work in a fast‑scaling fintech SaaS company at the center of financial innovation.
Competitive compensation performance incentives and growth opportunities.