SMART HANDS TECHNICIAN (L2) EUC & DC UAE

Excis Compliance Ltd; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global IT support leader is seeking a Smart Hands Technician (L2) in Dubai. The role involves providing onsite support for networking equipment and assisting OEM technicians. Candidates should have at least 4 years of IT support experience, basic networking knowledge, and strong organizational skills. This position offers competitive salary and career growth opportunities within a collaborative work culture.

Benefits

Competitive salary with performance-based incentives

Career growth opportunities

Collaborative and inclusive work culture

Qualifications

• 4 years of IT support experience in fast-paced environments.
• Basic networking knowledge including routers, switches, and servers.
• Strong organizational and documentation skills.

Responsibilities

• Provide onsite Smart Hands support for networking equipment.
• Escort OEM technicians and manage spare inventory.
• Ensure real-time ticket updates and communication with remote teams.
• Maintain adherence to data center protocols and SLAs.
• Document processes and troubleshoot basic network issues.

Skills

IT support experience

Basic networking knowledge

Strong organizational skills

Documentation skills

Following technical instructions

Fluent English

Arabic proficiency

Job description

WE RE HIRING A SMART HANDS TECHNICIAN (L2) EUC & DC!

Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.

• Client in 190 countries
• 6000 Engineers
• 200 Enterprise Clients

WHAT YOU LL DO:

• Provide onsite Smart Hands support for networking equipment following directives from L3 engineers.
• Escort OEM technicians manage spare inventory and handle RMA processes (shipping/receiving parts).
• Ensure real-time ticket updates and clear communication with remote teams for seamless operations.
• Maintain strict adherence to datacenter protocols and customer SLAs.
• Document processes and troubleshoot basic network issues under supervision.

Requirements

• 4 years IT support experience in fast-paced environments
• Basic networking knowledge (routers switches servers)
• Strong organizational and documentation skills
• Ability to follow precise technical instructions
• Fluent English (verbal and written communication required)
• Arabic proficiency (considered a strong asset)

Benefits

• Competitive salary with performance-based incentives
• Career growth opportunities in a global IT environment
• Collaborative and inclusive work culture

Join Our Team!

If you are a problem-solver with strong technical skills and a passion for delivering top-notch IT support we want to hear from you! Apply now to become part of a dynamic team where your expertise makes a real impact.

How to Apply:

Submit your resume and a brief cover letter outlining your relevant experience.