Senior Cargo Customer Service Agent

Emirates Airlines - Other locations; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading airline in Dubai seeks a Customer Service Representative for their SkyCargo division. This role involves providing exceptional support regarding cargo import and export operations. Candidates should have over 2 years of experience in Logistics or Contact Centers and strong English communication skills. Knowledge of cargo tariffs, IATA regulations, and proficiency in tools like Sky Chain and Calogi are essential. The position offers competitive salaries and travel benefits.

Benefits

Attractive salary

Travel benefits

Discounts on flights and hotels

Qualifications

• Experience in Logistics/Courier Express/Contact Centre 2+ years.
• Knowledge of cargo tariffs, IATA regulations, and import/export rules.
• Trained in advanced cargo acceptance handling and dangerous goods acceptance.

Responsibilities

• Respond to queries regarding cargo import and export.
• Provide system support for customers navigating SkyChain.
• Attend to customer complaints and restore goodwill.

Skills

Effective English communication skills

Fluent Mandarin

Fluent German

Fluent French

Excellent IT skills

Experience in customer handling

Education

10 years schooling or equivalent

Tools

Sky Chain

Calogi

Job description

Overview

Job Purpose: With over 40 years of global trading experience, SkyCargo connects people and businesses to a world of incredible opportunities.

In this role you will placed in a Contact Center environment to provide SkyCargo customers with a high standard of customer service at the import and export counter and express counter in the provision of information related to cargo products, rates, bookings and regulations.

Responsibilities

• Respond to queries from customers in relation to the import and export of cargo, from the point of quotation through to reservation and acceptance.
• Provide system support to customers to enable them to navigate though SkyChain to track their consignments.
• Attend to customer complaints and suggestions and report these to the Supervisor on duty for further investigation, conduct any necessary follow up and in a manner which restores and maintains customer goodwill.
• Generate reports on sales and revenue and convey this to Revenue Accounts on a daily basis to ensure that correct rates are applied and payments are claimed.
• Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.
• Compile data related to market intelligence, as directed by the Supervisor.

Qualifications

Experience in Logistics/Courier Express/Contact Centre 2 + years

10 years schooling or equivalent

Knowledge/skills

• Effective English communication skills (written and oral).
• Fluent Mandarin, German, French speakers is an added advantage
• Experience in customer handling preferred.
• Excellent IT skills and knowledge of Sky Chain and Calogi
• Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.
• Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.

Join our team of over 100,000 people and follow your passions into one of over 50 brands in the Emirates Group. We’re led by our world-famous airline, Emirates, and our global air services provider, dnata. All our leading brands - in travel, tourism, leisure, aviation, sport and retail - reflect our passion for innovation. We strive for exceptionally high standards in all the products and services we offer and we’ve built an admired global reputation because of it. Work with us to build exciting brands and progress your career in the Emirates Group.

Salary & benefits

Join us in Dubai and enjoy attractive salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world.

You can find out more information about our employee benefits in the Working Here section of our website • www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.