Shop Supervisor

A Leading Company In UAE; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent coffee shop chain is looking for an enthusiastic Shop Supervisor in Sharjah. This role involves overseeing daily shop operations, managing a team, and ensuring high-quality customer service. The ideal candidate will have at least 2 years of supervisory experience, strong leadership and communication skills, and a customer-focused approach. Flexibility to work shifts, including weekends, is required. Join us to create a vibrant coffee shop environment where exceptional service thrives.

Qualifications

• Proven experience in a supervisory role within the food and beverage or retail industry.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Oversee daily shop operations to ensure efficiency and quality service.
• Manage and motivate the team to deliver exceptional customer experiences.
• Resolve customer complaints promptly and effectively.

Skills

Leadership skills

Customer service

Communication skills

Organizational skills

Job description

We are seeking an enthusiastic and experienced Shop Supervisor to lead our coffee shop team in Sharjah. The ideal candidate will ensure smooth daily operations, maintain high customer service standards, and drive sales growth in a vibrant and welcoming environment.

Responsibilities

• Oversee daily shop operations to ensure efficiency and quality service.
• Manage and motivate the team to deliver exceptional customer experiences.
• Handle inventory management, including stock ordering and control.
• Ensure compliance with health, safety, and hygiene regulations.
• Resolve customer complaints promptly and effectively.
• Train new employees and support ongoing staff development.
• Collaborate with management to implement business strategies and promotions.
• Maintain a clean and organized shop environment at all times.

Qualifications

• Proven experience in a supervisory role within the food and beverage or retail industry, preferably in a coffee shop, at least a minimum of 2 years.
• Female candidate is an advantage.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Customer-focused with a passion for delivering outstanding service.
• Good organizational and multitasking skills.
• Ability to work in a fast-paced environment and handle pressure.
• Flexible to work shifts, including weekends and holidays.
• Knowledge of health and safety standards related to food service.