Services Technical Manager

Backbase; Dubai; In loco; AED 350.000 - 650.000; Tempo pieno

Descrizione del lavoro

Backbase in Dubai seeks a Technical Manager to be the technical leader of a strategic client portfolio, owning the technical success and quality of solution delivery. You will drive solution design with architects, partner with engineering leaders, and lead by example during complex challenges, ensuring engineering excellence across teams.

You will act as the primary technical contact, shaping outcomes and aligning client requirements with our R&D roadmap, while mentoring teams and guiding

Competenze

• 10+ years of experience with 5+ years in management and software architecture.
• Led enterprise-grade software delivery, preferably in financial services or regulated industries.
• Proficient with Java, Spring, Angular, Kotlin, Docker, Kubernetes.
• Strong DevOps, CI/CD, Observability and SRE practices.
• Excellent communication and stakeholder management.
• Bachelor's or Master's in CS or equivalent.
• Fluent in English.

Mansioni

• Own technical delivery across client workstreams.
• Define and drive clients' technical strategy.
• Advocate voice of the customer within Backbase.
• Identify opportunities for product adoption and align with R&D roadmap.
• Collaborate with Technical Support, Product Engineering, and Project Implementation teams.
• Partner with Delivery leaders to balance time-to-market and quality.
• Ensure platform engineering excellence and governance across squads.
• Act as the technical face to CIO-level stakeholders.
• Be hands-on to unblock issues when needed.

Conoscenze

Enterprise delivery

Leadership

Stakeholder management

English fluency

DevOps & SRE

Software architecture

Team mentoring

Formazione

Bachelor's or Master's in CS

Strumenti

Java

Spring

Maven

Gradle

Angular

Kotlin

Cloud Deployments

Docker

Kubernetes

Swift

Azure

Descrizione del lavoro

Job Description:

The Job in Short

As a Technical Manager, you are the technical leader of a strategic client account - or a portfolio of accounts - with end-to-end ownership of the technical success and quality of our solution delivery. You work in close partnership with the Delivery Leader, ensuring that our clients not only go live successfully, but continue to thrive and scale with confidence.

You are a hands-on leader who drives solution design with architects, partners closely with engineering leaders and leads from the front when needed during complex technical challenges or critical incidents. You set the tone for engineering excellence, while ensuring the right technical team structures and accountabilities are in place to deliver at scale.

Throughout the client journey, you are the primary technical contact and trusted advisor, seamlessly navigating between technical deep dives and high-stakes conversations with CIOs and executives. You bring clarity, confidence, and commitment to every interaction while shaping outcomes.

Meet the job

• Take full technical ownership of the client account, acting as the technology leader across all workstreams.
• Use your technical and product expertise to define and drive our clients’ technical strategy
• Become an internal advocate of the client and bring the voice of the customer into the rest of the Backbase organization
• You identify opportunities for the customer to have better product adoption, provide guidance on best practices for custom components, and help the client align their requirements with our R&D roadmap
• Collaborate closely with the Technical Support, Product Engineering, and Project Implementation teams at Backbase to ensure successful implementations of the Backbase product.
• Partner with Delivery leaders to create delivery plans that balance time to market and quality needs.
• Ensure technical quality and compliance with platform best practices across all squads, raising the bar for engineering practices and delivery standards.
• Act as the technical face of Backbase towards the client’s senior stakeholders, from engineering teams to CIO-level conversations.
• Serve as a role model by being hands-on when needed - unblocking technical issues, supporting squads, and ensuring progress.

How about you

• • Overall experience of 10+ years and 5 years of management experience with solid technical background, including experience in software and systems architecture;
  • You have led enterprise-grade software delivery, preferably in financial services or regulated industries;
  • You have experience with most of our technology stack: Java, Spring, Maven, Gradle, Angular, Kotlin, Cloud Deployments, Docker, Kubernetes (on-prem, cloud) and Swift. Having a cloud certification (e.g. Azure Certified Solutions Architect) is a plus;
  • You thrive in high-stakes environments, leading from the front during escalations and aligning cross-functional teams under pressure.
  • You have a deep understanding of DevOps, CI/CD, Observability and SRE practices and you ensure operational excellence is part of delivery.
  • You have excellent communication and stakeholder management skills, equally comfortable with engineering teams and CXOs.
  • You are passionate about building strong engineering cultures, mentoring teams, and setting a high bar for engineering excellence.
  • You hold a Bachelor’s or Master’s degree in Computer Science or a related field, or equivalent relevant industry experience.
  • You are fluent in English

Requirements: