ServiceNow Process Architect

Linkinghumans; Dubai; On-site; AED 367,000 - 515,000; Full time

Job summary

A leading tech consulting firm in the UAE is seeking an experienced ServiceNow Process Architect to optimize Order Management processes. The candidate should have a robust background in ServiceNow implementations, ITIL service management, and excellent stakeholder management skills. This role offers a competitive tax-free salary and career growth in a dynamic environment.

Benefits

Competitive tax-free salary

Relocation package including full visa sponsorship

Career growth opportunities

Qualifications

• Proven experience as a ServiceNow Process Architect with hands-on Order Management implementation.
• Strong understanding of ITIL service management and order-to-cash processes.
• Ability to bridge technical and business teams with excellent communication skills.
• Experience in complex enterprise environments, preferably in the UAE.

Responsibilities

• Lead the design and optimisation of business processes aligned with ServiceNow.
• Partner with stakeholders to capture requirements and provide solutions.
• Define and implement process frameworks and governance models.
• Provide architectural guidance during implementation.
• Act as a trusted advisor to business leaders and ServiceNow developers.
• Support testing, training, and adoption activities.

Skills

APIs

Pegasystems

Spring

SOAP

.NET

Hybris

Solution Architecture

Service-Oriented Architecture

Adobe Experience Manager

J2EE

Java

Oracle

Education

ServiceNow certifications (e.g. CSA, CIS-Order Management, ITSM)

Job description

Job Description

We are seeking an experienced ServiceNow Process Architect to join our clients team in the UAE. This is an exciting opportunity for a skilled professional who has played a key role in a ServiceNow Order Management (OM) implementation and can bring both technical understanding and process expertise to large-scale digital transformation projects.

Key Responsibilities

Lead the design and optimisation of business processes aligned with ServiceNow capabilities with a particular focus on Order Management.

Partner with stakeholders to capture requirements translate them into best-practice ServiceNow solutions and ensure alignment with business objectives.

Define and implement process frameworks governance models and operating procedures across the ServiceNow platform.

Provide architectural guidance during implementation ensuring scalability compliance and alignment with industry standards.

Act as a trusted advisor to business leaders ServiceNow developers and delivery partners.

Support testing training and adoption activities to ensure smooth deployment of new processes.

Requirements

Proven experience as a ServiceNow Process Architect with hands‑on involvement in a ServiceNow Order Management implementation.

Strong understanding of ITIL service management and order‑to‑cash processes.

Ability to bridge the gap between technical and business teams with excellent communication and stakeholder management skills.

Experience working in complex enterprise environments preferably in the UAE or wider Middle East region.

ServiceNow certifications (e.g. CSA CIS‑Order Management ITSM) are highly desirable.

Whats on Offer

Competitive tax‑free salary and relocation package including full visa sponsorship.

Opportunity to work on a flagship ServiceNow programme in Abu Dhabi or Dubai.

Career growth in a forward‑thinking digital‑first organisation.

How to Apply

If you are an experienced ServiceNow Process Architect with a track record in Order Management implementations and are open to opportunities in the UAE we would love to hear from you.

Key Skills

• APIs
• Pegasystems
• Spring
• SOAP
• .NET
• Hybris
• Solution Architecture
• Service‑Oriented Architecture
• Adobe Experience Manager
• J2EE
• Java
• Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1