ServiceNow Delivery Lead - Client-Focused ITIL/PM

DXC Technology; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A global technology firm in Dubai seeks an experienced Service Delivery Manager to oversee ServiceNow solutions delivery. The role involves managing client relationships, leading implementation projects, and ensuring service quality. Candidates should hold a Bachelor's degree and have significant experience in IT service delivery, particularly with ServiceNow. ITIL certification is required, along with strong leadership and communication skills.

Qualifications

• Minimum of 5 years in IT service delivery or project management.
• Focus on ServiceNow for at least 3 years.
• ITIL Foundation certification required.

Responsibilities

• Oversee delivery of ServiceNow solutions, ensuring timely, budget-compliant execution.
• Serve as the primary contact for clients, ensuring satisfaction.
• Lead ServiceNow implementation projects from planning to closing.

Skills

Leadership and team management skills

Client relationship management

Project management proficiency

Knowledge of ServiceNow platform

Problem-solving and analytical skills

Education

Bachelor’s degree in Computer Science or related field

Job description

A global technology firm in Dubai seeks an experienced Service Delivery Manager to oversee ServiceNow solutions delivery. The role involves managing client relationships, leading implementation projects, and ensuring service quality. Candidates should hold a Bachelor's degree and have significant experience in IT service delivery, particularly with ServiceNow. ITIL certification is required, along with strong leadership and communication skills.