ServiceNow Business Consultant

DXC Technology Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology services provider is seeking a Senior Professional Consultant to enhance client engagement on the ServiceNow platform. The ideal candidate will possess strong ServiceNow implementation skills and a background in system configuration. This role involves collaborating closely with clients to design tailored solutions, leading projects, and mentoring junior staff. The work environment promotes collaboration while emphasizing flexibility. Join us to help clients maximize the value of ServiceNow.

Benefits

Flexible work model

Inclusive work environment

Qualifications

• Several years of experience working with the ServiceNow platform.
• Strong knowledge of ServiceNow modules and integration capabilities.
• ServiceNow certification preferred, such as CSA or CIS.
• 4-7 years of hands-on experience in ServiceNow implementation.

Responsibilities

• Work with clients to understand business processes and requirements.
• Design, develop, and implement customized solutions using ServiceNow.
• Lead and participate in the delivery of large-scale ServiceNow projects.
• Provide training and support to end-users on the ServiceNow platform.

Skills

ServiceNow platform experience

Problem-solving skills

Communication skills

Collaboration skills

Independent work

Education

Bachelor's degree in computer science or related field

Tools

ServiceNow modules

Job description

Job Description:

Responsibilities

• Work with clients to understand business processes and requirements
• Design, develop, and implement customized solutions using the ServiceNow platform
• Configure and customize ServiceNow modules and integrate with third-party applications
• Provide technical leadership and mentorship to junior team members
• Collaborate with cross-functional teams to integrate ServiceNow with other systems and applications
• Provide technical support and maintenance for ServiceNow
• Develop technical documentation, including design, configuration, and testing documentation
• Provide training and support to end-users on the ServiceNow platform and related processes
• Lead and participate in the delivery of large-scale ServiceNow projects

Requirements

• Bachelor's degree in computer science, information technology, or a related field
• Several years of experience working with the ServiceNow platform
• Strong knowledge of ServiceNow modules
• Proficiency in configuring and customizing ServiceNow modules and integrating with other systems and applications
• Experience leading and participating in large-scale ServiceNow projects
• Excellent problem-solving, communication, and collaboration skills
• Ability to work independently and in a team environment
• ServiceNow certification, such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS), is preferred
• 4-7 years of hands on experience in ServiceNow implementation.

Overall, the ServiceNow Senior Professional Consultant plays a critical role in ensuring clients are leveraging the ServiceNow platform to its fullest potential

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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