ServiceNow Business Analyst ServiceNow Implementation exp is MU

QBrainX; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm is seeking a skilled ServiceNow Business Analyst in Abu Dhabi. The ideal candidate will have 5 to 7 years of business analysis experience, with at least 3 years in ServiceNow implementations. Responsibilities include leading requirement analysis, collaborating with IT and business stakeholders, and ensuring efficient service integration. Applicants should hold a Bachelor's degree and possess strong ITIL understanding and exceptional communication skills. This full-time position is onsite for an initial 6-month term.

Qualifications

• 5 to 7 years of experience in business analysis.
• At least 3 years of experience specifically with ServiceNow.
• Strong understanding of ITIL processes and Service Management frameworks.

Responsibilities

• Lead the analysis and documentation of business requirements for ServiceNow.
• Collaborate with teams to define and refine processes.
• Design and implement best-practice solutions on the ServiceNow platform.
• Conduct workshops to gather and prioritize business requirements.
• Act as a liaison between business and technical teams.

Skills

Business analysis

ServiceNow implementations

Stakeholder management

Communication skills

Data analysis

Education

Bachelor's degree in Business Administration or IT

Tools

JIRA

Confluence

Microsoft Office Suite

Job description

Job Title: ServiceNow Business Analyst (ServiceNow Implementation exp is MUST)

Exp level 5 to 7 years

Relevant experience 3 years into ServiceNow BA

Job Location: Onsite Abu Dhabi for 6 month initially

Job Type: FullTime

Job Description

We are seeking a highly skilled and experienced Business Analyst to support the onboarding of the General Services stream in ServiceNow. The successful candidate will work closely with stakeholders to gather requirements, analyze business processes, and ensure seamless integration of ServiceNow functionalities to enhance operational efficiency.

Key Responsibilities

• Lead the analysis and documentation of business requirements for onboarding General Services into ServiceNow.
• Collaborate with cross-functional teams including IT operations and business stakeholders to define and refine processes, workflows and service management practices.
• Design and implement best‑practice solutions on the ServiceNow platform ensuring that the General Services stream aligns with organizational goals.
• Conduct workshops and meetings with stakeholders to gather, validate and prioritize business requirements.
• Act as a liaison between the business teams and the technical team to ensure clear communication and successful project delivery.
• Analyze data and provide recommendations for system improvements and process automation within ServiceNow.
• Support ServiceNow configuration and customization based on the requirements of the General Services stream.
• Oversee testing and ensure that the system meets business expectations.
• Provide training and user support to business users during and post-implementation phases.
• Ensure project timelines are met, managing risks and issues proactively.

Required Skills and Qualifications

• Bachelor's degree in Business Administration, Information Technology or a related field is preferred.
• Minimum of 5 to 7 years of experience in business analysis with at least 3 years of experience specifically working on ServiceNow implementations.
• Proven experience with ServiceNow especially in ITIL processes.
• Should have experience working on ITSM / HRSD / ITOM / GRC / ITAM etc.
• Strong understanding of ITIL processes, Service Management frameworks and best practices.
• Ability to analyze complex business requirements and translate them into functional specifications.
• Strong communication, presentation and stakeholder management skills.
• Experience in leading teams with the ability to mentor and guide junior business analysts.
• Proficiency in tools such as JIRA, Confluence and Microsoft Office Suite.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS).
• Experience in working with clients in the UAE or the Middle East region.
• Familiarity with Agile methodologies and project management.