ServiceNow Admin — ITSM & CMDB Expert (Contract, Dubai)

Zone IT Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global IT service provider in Dubai is seeking a ServiceNow System Administrator for a long-term federal project. The ideal candidate should be a certified administrator with experience in ITSM modules, Configuration Management Database (CMDB), and IT Operations Management (ITOM). Strong communication and documentation skills are essential. This role offers a contract position with opportunities to collaborate on exciting projects.

Qualifications

• ServiceNow certified administrator is mandatory.
• Experience in IT Operations Management (ITOM) features will be a strong plus.
• Ability to consultatively engage with customers and provide guidance.

Responsibilities

• Join and manage a Long term federal project based in Dubai City.
• Provide guidance and support on ServiceNow modules to customers.

Skills

ServiceNow certified administrator

ServiceNow ITSM modules Configuration and Development

Experience in Configuration Management Database (CMDB)

Understanding of ServiceNow platform architecture

Experience in creating reports and Dashboards

Experience in IT Operations Management (ITOM)

Strong documentation and presentation skills

Excellent verbal and written communication skills

Tools

Active Directory

VMware

Microsoft Windows Server

Linux

Job description

A global IT service provider in Dubai is seeking a ServiceNow System Administrator for a long-term federal project. The ideal candidate should be a certified administrator with experience in ITSM modules, Configuration Management Database (CMDB), and IT Operations Management (ITOM). Strong communication and documentation skills are essential. This role offers a contract position with opportunities to collaborate on exciting projects.