Service Manager MEA

Doosan Corporation; Dubai; On-site; AED 257,000 - 404,000; Full time

Job summary

Bobcat, a global leader in compact equipment, is seeking a Service Manager for the MEA region. Based in the UAE, you will strengthen dealer service capabilities, deliver technical excellence, and drive customer satisfaction across the Middle East and Africa.

You will coach dealers, oversee warranty programs, and ensure efficient case resolution while traveling extensively (up to 70%). Fluency in English and Arabic is mandatory for this customer-facing leadership role.

Qualifications

• Solid technical background in machinery, hydraulics, electrical systems and engines.
• Hands-on experience in aftermarket service, preferably within dealer networks.
• Strong IT and computer skills.
• Excellent communication and coaching abilities.
• Commercial acumen to drive warranty sales and customer loyalty programs.
• Fluent in English and Arabic.
• Willingness to travel up to 70% across MEA.

Responsibilities

• Dealer Development: Coach and support dealers, drive training programs, and onboard new partners for continuous improvement.
• Technical Support: Provide proactive solutions, minimize machine downtime, and ensure efficient case resolution.
• Customer Satisfaction: Champion maintenance contracts, warranty extensions, genuine parts, and telematics initiatives to boost loyalty.
• Warranty & Administration: Oversee warranty accounts, field modifications, and key KPIs for dealer performance and compliance.

Skills

Machinery hydraulics

Electrical systems

IT skills

Communication skills

Warranty sales

English & Arabic

Travel 70%

Aftermarket service

Education

Bachelor’s degree in mechanics

Job description

We are Bobcat. A community powered by people. Across 16 countries and 50 nationalities, we have over 2,500 employees, 300 dealers in EMEA and a world-class innovation centre that’s breaking new ground every day. We’ve been engineering powerful machines and transforming how the world works for more than 60 years. From construction to agriculture, our products make an impact. We empower people to accomplish more, and we’re proud of that. It’s our people that make it possible. We value the skill and expertise that surrounds us. As part of our team, you’ll find career opportunities that will challenge, inspire, and reward you. We believe that together we can unearth something extraordinary.

We are looking for Service Manager MEA to join our team at Bobcat.

As a Service Manager for the Middle East & Africa region at Bobcat, you’ll be at the forefront of strengthening dealer service capabilities, delivering technical excellence, and ensuring unmatched customer satisfaction. Your work will directly impact dealer performance, customer loyalty, and the reputation of Bobcat as a global leader in compact equipment.

We're looking for someone who will cover the following areas:

• Dealer Development: Coach and support dealers, drive training programs, and onboard new partners for continuous improvement.
• Technical Support: Provide proactive solutions, minimize machine downtime, and ensure efficient case resolution.
• Customer Satisfaction: Champion maintenance contracts, warranty extensions, genuine parts, and telematics initiatives to boost loyalty.
• Warranty & Administration: Oversee warranty accounts, field modifications, and key KPIs for dealer performance and compliance.

What sets you apart:

• Solid technical background (machinery, hydraulics, electrical systems, engines), ideally with a bachelor’s degree in mechanics or equivalent.
• Proven hands-on experience in aftermarket service, preferably within dealer networks.
• Strong IT and computer skills
• Excellent communication and coaching skills, capable of engaging both technical and business audiences.
• Commercial acumen to drive warranty sales and customer loyalty programs.
• Fluency in English and Arabic is mandatory
• Willingness to travel extensively (up to 70%), covering Middle East and Africa.

At Bobcat, we support equal opportunities, value diversity of skills, perspectives and cultures and encourage applications from candidates from all backgrounds.