Service Engineer

مجموعة الفهيم; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automobile services group in the UAE is seeking a Service Engineer to oversee operations in an electric vehicle workshop. The role involves building client relationships, resolving technical issues, and ensuring compliance with quality standards. Candidates should possess a Bachelor's degree in electrical engineering and have 4-6 years of experience in commercial vehicle roles, preferably in electric vehicles. The position emphasizes effective communication and teamwork skills.

Qualifications

• 4 - 6 years of experience in commercial vehicle technical roles, ideally with electric vehicles.
• Strong understanding of workshop operations and compliance policies.

Responsibilities

• Set up EV workshop to achieve service levels and resolve technical issues.
• Manage relationships with clients and coordinate with manufacturers.
• Lead vehicle inspections and ensure compliance with safety measures.
• Supervise technicians to follow repair guidelines.

Skills

Effective communication

Team collaboration

Analytical thinking

Customer focus

Education

Bachelor’s degree in electrical engineering

Job description

Key Accountabilities:

• Technical Operations: Set up EV workshop from manpower, equipment, processes, IT, etc. to fully operate and deliver best service level. Handle and resolve technical issues which require additional information from the principal to ensure quality standards and compliance.
• Relationship Management: Build and maintain healthy business relationship with fleets and private clients. Maintain positive relationships to receive feedback, discuss and support customer requirements to deliver on time service level all over UAE.
• Coordination: Coordinate with manufacturer, suppliers, body builders to conduct services in accordance to standard levels. Service
• Delivery: Lead the vehicle inspection to ensure all vehicle check measures are addressed before delivery to customer.
• Health and Safety: Responsible for workshop facility and equipment with related maintenance requirements. Follow the company code of conduct and compliance policy. Apply the principal’s directives and safety rules to avoid any damage to the vehicles or to self. Promote precautionary measures to avoid occupational hazard of repair works.
• Team Management: Supervise technicians / electricians to carry out repairs and diagnosis as per manufacturer guidelines.

Job Specific Information:

• Service Engineer will interact closely with the Service and Sales Teams within predefined limits and will provide recommendations to the Line Manager with regards to repair processes in line with principal requirements and guidelines to ensure quality standard service and customer satisfaction are met.

Communication & Work Relationship:

Internal: Senior & Middle Management

External: Principals & Body Builders and Vehicle Converters

Qualification:

Bachelor’s degree in electrical engineering

Experience:

4 - 6 years of commercial vehicle technical or product experience, preferably in electric vehicles (if available)

Core Competencies:

• Communicate with Impact
• Demonstrate Teamwork
• Take Analytical Action
• Deliver Results
• Develop Oneself
• Show Adaptability
• Win with Customers