Service Design Lead - Banking

VAM Systems; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in the UAE is seeking a Service Design Lead to oversee innovative design initiatives. This role demands over 8 years of experience in service design, including expertise in journey mapping and service blueprinting. The ideal candidate will possess strong skills in facilitation and stakeholder engagement, along with a robust portfolio showcasing impactful service design outcomes. This position offers a competitive environment and an opportunity to shape user experiences across channels.

Qualifications

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Strong portfolio showcasing service design outcomes and impact.

Responsibilities

• Lead service design initiatives and projects across various channels.
• Utilize service design frameworks to enhance user experiences.
• Conduct user research and usability testing to inform design decisions.

Skills

Service design

Journey mapping

Service blueprinting

Experience strategy

Facilitation

Stakeholder engagement

Figma

Miro

Adobe Creative Suite

Prototyping tools

Agile

User research

Usability testing

Education

Bachelor’s degree in Design, Service Design, HCI, or a related field

Master’s degree (preferred)

Job description

Job Description

We are currently looking Service Design Lead for our UAE operations with the following terms & conditions.

Skills

• Proven experience in service design, journey mapping, service blueprinting, and experience strategy.
• Skilled in facilitation, co-creation, and stakeholder engagement.
• Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.
• Strong understanding of service design systems and frameworks.
• Familiarity with Agile and cross-functional service development.
• Experience conducting user research, service prototyping, and usability testing.

Experience

• 8 years of experience in service design or related fields.
• Experience leading complex, cross-channel service projects from discovery to delivery.
• Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).
• Prior experience working in multinational and dynamic organizations.
• Strong portfolio showcasing service design outcomes and impact.

Additional Information

Terms and conditions

Joining time frame : maximum 4 weeks