Service Coordinator - Dubai

OSI Systems, Inc; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global leader in detection technology seeks a Service Coordinator for their operations at Dubai Airport. You will manage daily activities of the field service team, ensuring alignment with service agreements, while overseeing job allocation, maintenance scheduling, and administrative tasks. Ideal candidates have 3–5 years of experience, familiarity with ERP systems, and preferably experience in an airport environment. Join a company that values integrity, innovation, accountability, and teamwork.

Qualifications

• 3–5 years of experience in a similar role.
• Experience with Microsoft Dynamics preferred.
• Previous experience in an airport environment is advantageous.

Responsibilities

• Manage daily operations of the field service team at Dubai Airport.
• Allocate jobs and schedule maintenance in line with contracts.
• Coordinate installation projects and manage pass requirements.
• Maintain communication with key stakeholders for consistent service.
• Ensure timely closure of jobs and accurate paperwork in ERP.
• Drive service transactions through ERP for tracking.
• Provide backup support during team absences.
• Generate quotations and plan work upon receiving orders.
• Oversee service administration processes for accuracy.
• Monitor and maintain service KPIs to meet targets.
• Prepare reports for senior management as required.
• Promote continuous improvement and uphold company values.

Skills

Field service management

ERP systems

Stakeholder communication

Tools

Microsoft Dynamics

Job description

Overview

Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high‑threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We pride ourselves on innovation, uncompromising quality, and best‑in‑class imaging performance.

Role Overview

The Service Coordinator will manage the day‑to‑day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA). This role involves coordinating engineer assignments, planned maintenance, on‑call schedules, administrative tasks, and supporting service management.

Responsibilities

• Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.
• Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.
• Facilitate information flow from the out‑of‑hours call center and ensure smooth handovers from overnight shifts.
• Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.
• Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.
• Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.
• Maintain administrative requirements for service contracts, supporting MEA regional and field service management.
• Provide backup support for the MEA Service team during absences or sickness.
• Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.
• Oversee general service administration processes, ensuring D and all reference documentation (online and offline) remain accurate and up to date.
• Develop scalable systems and processes to support business growth.
• Monitor and maintain service KPIs in line with targets set by service management.
• Prepare and deliver reports to senior management as required.
• Promote a culture of continuous improvement and support service management initiatives.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.

Qualifications

• 3–5 years of experience in a similar role.
• Experience with Microsoft D (preferred).
• Previous experience in an airport environment (advantageous).