Service Coordinator

Daikin; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the HVAC industry seeks an experienced professional to handle Spare Parts Service Operations. The role involves managing complex operational tasks, generating reports, and ensuring customer satisfaction. Ideal candidates will have a commerce background, strong IT skills, and knowledge of service business principles.

Qualifications

• Experience in service business and industry knowledge is preferred.
• Financial understanding including cost, revenue, and profit.
• Focus on customer satisfaction.

Responsibilities

• Handle Spare Parts Service Operation process on DSM.
• Create Work Orders, delivery notes, and invoices.
• Manage Tools Inventory and report to Service Administrator.

Skills

Proficient in computer usage

Customer handling skills

Excellent verbal and written communication skills

Ability to multitask

Education

Commerce Graduate

Tools

SAP

Salesforce

Excel

Word

PowerPoint

Job description

Handle Spare Parts Service Operation process on DSM.
Creates Work Orders, delivery notes, technicians' time accounting, invoicing, and follow-up on payments if any.
Work on CRM Salesforce and follow up until completion with Service Operation customers.
Follow up on the completion of time-bound tasks and report to Service Administrator.
Apply for Gate passes for Site access.
Manage Tools Inventory, Lease Fleet management, Contracts, Purchase Orders (PO), and Invoices.
Generate invoices for Commissioning and Internal Service jobs.
Experience & Knowledge:
- Knowledge of Service Business and similar industry.
- Financial understanding including Cost, Revenue, and Profit.
- Customer Satisfaction focus.
- Preferably experience in SAP.
- Experience with Salesforce is an advantage.
Education:
- Commerce Graduate.
Skills:
- Proficient in computer usage including Excel, Word, and PowerPoint.
- Ability to generate qualitative reports for customers and management.
- Customer handling skills.
- Excellent verbal and written communication skills.
- Ability to multitask.
Note: You will be redirected to the company website to apply for this position.